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Colleague Services Team Leader

4 months ago

Newcastle upon Tyne, United Kingdom Workingmums Full time

Business Unit: Products & Channels Location: Hybrid - remote working with regular travel to either Glasgow, Newcastle or Manchester hub Salary range: Live a life more Virgin. Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people.The Product & Channels team leads client-facing apps and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance.As such, our Head of Colleague Servicing Apps is responsible for driving the development and delivery of innovative applications that empower our colleagues to efficiently support and serve our customers. You'll play a critical role in ensuring a seamless and user-friendly experience for our internal teams, fostering a culture of engineering excellence, and continuously improving our colleague-facing applications. This role is essential in enhancing collaboration and contributing to our mission of becoming the UK's best digital bank. Lead the development and maintenance of colleague-facing applications and tools to support servicing and customer interactions, across Virgin Money.
Oversee the design, build, and deployment of new applications and features to enhance colleague experience and productivity.
Collaborate with the Core Digital Apps & Frameworks team to ensure a seamless user experience and alignment with overall app standards.
Work with Commercial Team to develop and implement a roadmap for colleague servicing apps, aligning with business strategy and goals.
Collaborate with the Head of Delivery Teams to deploy solutions into the colleague servicing apps.
Implement and manage service level agreements (SLAs) for desktop and application services.
Manage the lifecycle of business applications, including selection, deployment, maintenance, and retirement.
Ensure that business applications are up-to-date, secure, and compliant with regulatory standards.
Manage relationships with external vendors and service providers to ensure the delivery of quality products and services.
Knowledge of contact centre platforms.
It's a bonus if you have but not essential

~ An understanding of the financial industry, regulatory requirements, and security standards relevant to digital banking.

Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more
~ Up to five extra paid well-being days per year
~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
~ Market-leading pension
~ Free private medical cover, income protection and life assurance
~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
~ We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your a #J-18808-Ljbffr