Business Analyst

1 week ago

London, United Kingdom Cynergy Bank Limited Full time

Application Deadline- Friday 29 April 2024

Job Title: Business Analyst - Retail Banking

Location: Central London

Contract Perm/FTC: Permanent

Salary: Dependant on experience

Hybrid Working Pattern - 3 days in Office & 2 WFH

About us

Cynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.

We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.

Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.

Cynergy Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank Limited are protected by the UK Financial Services Compensation Scheme .

For more information on Cynergy Bank visit

Company Benefits

  • Competitive Salary and Company Bonus
  • 210 hours (30 days) holiday plus bank holidays
  • Option to purchase an additional 10 days holiday
  • Pension contribution and Life Assurance
  • Income Protection Scheme and Season Ticket Loan
  • Private Medical Insurance and Health Check (After Probation)
  • Electric Car Scheme and Money Coach (After Probation)

The role

AsBusiness Analyst you willplay a crucial role in ensuring a thorough and common understanding of the business’s needs and ensuring the design of technical and non-technical solutions to deliver on these objectives in a timely manner. You areinvolved in all phases of change delivery through initial scoping and planning, through process and requirements analysis, solution design, testing and implementation.

Responsibilities:

  • Carefully identifying and managing the relevant stakeholders for the project to ensure that their needs are considered and that their expectations are managed.
  • Fostering effective communication and collaboration with both business and IT stakeholders, ensuring their active involvement throughout the project lifecycle.
  • Ensuring early engagement of the relevant 'specialist' stakeholders such as Service Delivery, Info Sec, Data SMEs, and others.
  • Accurately planning and estimating the business analysis work required on the project to inform the project plan.
  • Facilitating the definition and agreement of a realistic scope of requirements with stakeholders and the project team and ensuring that this scope is carefully managed throughout the project.
  • Ensuring all areas of scope are identified via thorough impact assessment (including people, processes, org & technology impacts).
  • Working with business and technology stakeholders to ensure that business requirements are elicited and documented to a sufficient level of accuracy and detail for development.
  • Producing clear, accurate and thorough business analysis artefacts such as business, technical, functional, and non-functional requirements, business process models, data models, use cases, use case models, context diagrams, business activity models etc.
  • Ensuring that requirements are validated, verified, and approved in accordance with the requirements management and project delivery methodologies.
  • Aligning requirements to the technologies required to deliver the solution to ensure that required system changes are well understood.
  • Specifying functional and non-functional requirements (including customer journeys & screen designs where necessary) via user stories and acceptance criteria, ensuring all scenarios (both standard and exceptions paths) are captured.

Essential Knowledge & Experience

  • Experience of undertaking Business Analysis activities in a fast-paced Change environment
  • Experienced in the use of BA tools and techniques to produce BA Artefacts such as business requirements documents, functional specifications, process maps, and models.
  • Good understanding of all stages of project and SDLC lifecycles
  • Experience of Agile delivery methodologies including Scrum, Kanban and artefacts such as user stories and acceptance criteria.
  • Ability to create and maintain good relationships with stakeholders to understand their needs and priorities, as well as resolving issues.
  • Strong customer awareness and focus on good customer outcomes to ensure that customer needs are at the forefront of decision making to deliver fair outcomes.
  • Experience working with and understanding data and Workshop facilitation skills.

Desirable knowledge & Experience:

  • Professional certification in Business Analysis
  • Retail Banking Experience
  • Financial service domain knowledge
  • Knowledge of Confluence, JIRA, or similar collaborative tools
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