Retail Sales

2 weeks ago


Chester Cheshire, United Kingdom Pertemps Wrexham Full time

Sales Administrator (Manufacturing/Engineering Environment)
The role holder will provide essential Sales Administration
Services for the business, responsible for administering the end-to-end sales process from enquiry to invoice and payment and playing a pivotal role in ensuring that all customer orders are processed accurately, and the company's business systems updated and maintained. The role will contribute to ensuring that the business delivers a high standard of customer service including ensuring enquiries and complaints are handled professionally and in a timely and efficient manner.
This role also requires good standards of numeracy to support contract estimating and pricing and good communication and interpersonal skills.
Deliver the Sales Administration process for the business; Process customer purchase orders, raise sales orders and associated works orders, and raise invoices and credit notes as required.
Ensure necessary records and data are retained and appropriately filed in relation to customer quotations and orders.
Receive, qualify and resolve customer complaints, referring to the appropriate function within the business as required.
Identify areas of concern or for improvement, including making recommendations to reduce costs, improve customer satisfaction, or increase overall efficiency of the sales process.
Support the Sales Administration Manager in maintaining the sales order book forecast ("flash" report) and generate sales-related management information on a scheduled basis or on request.
Answering phone and directing calls within the business and managing the process for receiving visitors to the site.
Perform general office administration tasks including managing stationery orders, visitor bookings (including lunch, transportation and accommodation as needed).
Support in the monitoring of delivery performance to customers, alerting or advising the business of risks to delivery and slippage against agreed customer delivery dates, and keeping customers informed of delays to their orders.
Good understanding of the sales process including how sales are administered within a business from customer order to invoicing and payment.
Experience using Microsoft Office, especially MS Excel.
HND) in Business Studies or another relevant field would be advantageous but is not required.
High standards of professionalism and a passion for achieving a best-in-class sales process to deliver a high standard of customer service.
Account management and stakeholder management abilities.
Ambitious to help grow and develop a small, specialised business.
Focus on digital transformation and maximising the efficiency of the sales process through digital tools such as Sharepoint, CRM and MRP.
Prior experience utilising an MRP system to manage sales within a manufacturing environment, and/or using a CRM system to track customer enquiries and quotations would be advantageous #J-18808-Ljbffr


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