IT Engineer

3 weeks ago

Bournemouth Dorset, United Kingdom Cudo Ventures Full time

Cudo Ventures is a team of business leaders and developers who came together to live the mission of creating tech for good. Founded in 2017 by serial tech entrepreneur Matt Hawkins, our highly experienced team is joined by world-class advisors and investors including the Ex-President of Sony Playstation, Director of Blockchain at AMD, BGA, Brilliance Ventures & Moonrock Capital.
Through our innovative platforms and network, we use spare computing power to create a decentralized, sustainable and connected world. CUDOS is the decentralised, cloud-computing Network powered by Cudo Compute, connecting consumers of cloud computing to providers looking to monetise their underutilised hardware. Cudos unites Cloud and Blockchain.

We are committed to building a diverse and inclusive equal opportunity workplace everyone can call home. We are looking for a Support Engineer to join the team. Sitting in the Service team, you'll be an experienced Support Engineer, confident in owning andresolving customer problems.
Provide technical assistance via support desk system, email, and messaging systems
Process and document error reports and performance metric non-conformances
Liaise with and instruct data‑centre support and remote-hands engineers
Deliver training exercises for internal staff and partners
Work together with product managers to guide future planning of Cudo's software
Fervently extol and support advancement of agendas that enhance the customer experience
Significant IT helpdesk work in an XaaS organisation
Good familiarity with x86 server hardware
Good familiarity with Linux/BSD‑based systems
Bonus points forexperience in working environments with many concurrently-running projects, familiarity with colocation data centre environments orfamiliarity with distributed storage and hypervisor environments
Unlimited holiday policy - we don’t believe in limiting how much time you need to rest away from work (employees only).
100% Remote working
Enhanced family friendly policies
A truly flexible workplace

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