Senior Adjudication Manager

7 days ago

Slough Berkshire, United Kingdom The Nursing and Midwifery Council Full time

About Us At the NMC, we're committed to delivering excellence by living our values and behaviours every day. We foster a workplace built on these, ensuring every team member thrives and contributes to our purpose. This role is aligned with our behaviour framework, and we'll assess you on four of these— Communicating with impact, Collaborating and including, Developing Self and Others and Acting with Purpose. About the role We're looking for a dynamic and resilient leader to join our Adjudications Department as a Senior Adjudications Manager. This is a pivotal leadership role, responsible for driving high performance, quality, and accountability across a busy hearings operation that plays a vital role in protecting the public and upholding confidence in the nursing and midwifery professions. You will lead a team of hearings managers and operational staff, providing clear direction and support to ensure hearings are delivered efficiently, fairly and to consistently high standards. The postholder will play a key role in strengthening team culture, embedding NMC values and behaviours and supporting colleagues to reach their full potential. This role carries significant operational responsibility — you will monitor budgets, manage the team and ensure resources are used effectively to deliver excellent outcomes. We are a public-facing adjudication service with hearings delivered both virtually and in person from our London hearings centre in Stratford and Edinburgh. The postholder will be expected to maintain a strong and visible presence across our hearing operations, spending regular time on site to support staff, observe delivery and engage with stakeholders, Key Responsibilities • Provide clear, visible leadership, setting direction and driving a culture of high performance, professionalism and collaboration. • Manage and develop staff through effective coaching, feedback, and performance management. • Support a positive working culture by setting clear expectations, promoting accountability and role-modelling professional behaviours. • Oversee the planning and delivery of hearings, ensuring they are run efficiently, fairly and in line with our statutory framework. • Manage budgets and resources effectively, identifying and delivering cost efficiencies while maintaining quality. • Use data and performance insights to inform decision-making, forecasting and continuous improvement. • Work closely with senior colleagues across Adjudications, Fitness to Practise, Legal and external stakeholders to ensure joined-up delivery. • Lead or contribute to projects that improve systems, processes, and staff capability across the Adjudications function. About You You'll be a confident and experienced leader who thrives on challenge and improvement. You'll have a proven record of managing complex operational teams and someone who thrives on engaging people to perform at their best and on driving continuous improvement. You'll bring: Proven experience leading operational team. Demonstrated ability to develop individuals and teams, fostering a positive and high-performing culture. Financial and resource management experience, including budget monitoring and forecasting. Excellent planning, analytical and organisational skills. A collaborative and inclusive leadership style, with the ability to influence and build credibility across all levels. A commitment to fairness, public protection, and continuous improvement. Please note interviews for this role will take place on the 22nd of December.

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