Quality Management Lead

1 month ago

South Norfolk Norfolk, United Kingdom Arqiva Full time

We operate a flexible, hybrid working environment.

10% bonus

* Company vehicle

* 6% pension contribution

* Private Medical

* 25 days annual leave

* Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance

Experience in the creation and delivery of operational plans, including setting KPIs, monitoring performance against plans

* Comprehensive knowledge of SHE legislation, policies and procedures relevant to engineering area

* Operational Maintenance resource management of an area of responsibility, to optimise the service delivery of all works as efficiently as possible.

* Define the Service Area to allow for seamless dynamic scheduling in the workforce management tool, update skillsets and availability of engineers

* Be the team lead in safety and quality

* Identify and implement areas of cost and performance improvement to increase operational efficiency and productivity

* Manage the most efficient delivery model of planned works, maintenance, upgrades and modifications on the full range of assets and network, establishing business priorities with minimal amount of truck rolls within the service area

* Manage/Prioritise operational responses to customer service issues and incidents, and where required liaising/escalating to Engineering for 2nd/3rd line support

* Provide technical and operational guidance to projects and resources to support installation, commissioning and transition into service

* Manage the local budget for the field area, assisting with accurate budgeting for capital and operational expenditure, tracking budget variances and maximising recovery benefit for Arqiva

* Provide resource and knowledge support to deliver strategic projects / initiatives to deliver benefit for Arqiva

* Ensure testing and measurement is completed within the team to comply with regulatory, industry and customer requirements

* Help support the production and delivery of work instructions and other appropriate tools and materials to support service and technical delivery

* Lead the continuous improvement of operating performance, policies, processes and procedures

* Comprehensive background knowledge and experience of technologies such as RF, power and environment, analogue and digital principles, electronics and ICT Networking

* Working knowledge of project management principles and the project management lifecycle; actively contributes to or leads engineering project

We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.

Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.

Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women - join and contribute to our active networks

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