Platforms Engineer

2 months ago

London, United Kingdom InterQuest Group Full time

We are seeking an experienced and dynamic Head of Platform Engineering Manager to join a leading technology organisation. In this role, you will build and manage a high-performing platform engineering team, responsible for defining and executing the platform strategy to support digital services and align application solutions with our business goals. As the Head of Platform Engineering Manager, you will collaborate with business sponsors and operational leaders to gather requirements and ensure the delivery of platform solutions that drive customer engagement and streamline workflows. You will oversee the design, development, and implementation of secure, reliable, and scalable platforms for customer-facing applications and shared service automation. Furthermore, you will lead the adoption and optimization of enterprise platforms such as ServiceNow and low-code tools (e.g., Microsoft Power Platform, PEGA, UIPath) to enhance workflow automation and service delivery.

A key responsibility of this role is to establish platform architecture best practices, ensuring that systems are robust, secure, and easily integrated with other digital and enterprise applications. You will also ensure smooth operations through effective platform monitoring, incident response, and continuous improvement efforts, minimizing downtime and optimizing platform performance.
In addition to technical leadership, you will foster a culture of collaboration, innovation, and continuous improvement within the engineering team. You will play a critical role in coaching and mentoring staff, building a culture that emphasizes learning and adaptation. This position also involves measuring and enhancing platform engineering performance using key metrics. You will support the organization’s shift towards a value-based operating model, ensuring strategic alignment through effective resource management, key result tracking, and program management. Key qualifications for this role include proven leadership experience in platform engineering, particularly with customer engagement technologies and enterprise-level platforms like ServiceNow and low-code workflow automation tools. You should also have a deep understanding of digital platform architecture, microservices, API integrations, cloud-based platforms (AWS, Azure), and modern development tools. Preferred qualifications include experience with customer engagement platforms such as AI chatbots, call center solutions, eCommerce systems, and a familiarity with ITSM frameworks and digital security best practices.

This is an excellent opportunity to lead an innovative team and drive the strategic growth of our platform engineering capabilities. If you are passionate about delivering impactful, scalable, and secure digital platforms, we encourage you to apply.

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