Customer Service Quality Manager

3 weeks ago

Sunderland Tyne and Wear, United Kingdom AESC UK Full time

Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base.
Quality champion for all customers related matters at key project phases and in series production.
Business risk assessments considering customer specific requirements, including warranty terms and consequences,
Customer complaint management balancing customer quality agreements and the needs of the business
Lead quality assurance activities following customer specific programs using APQP / MLA
Oversea the preparation of technical documents and presentations for customers and provide technical assistance to field staff as required.
Manage QA team priorities and action plans for customer stock sort and incident investigations.
Target setting and KPI’s management
Activity planning and task execution to schedule within cross functional teams.
Overseas working to support customer requirements.

Confident, pragmatic leader with the ability to communicate and influence at all management levels.
Recruitment of engineering professionals and staff management experience essential
Coach, mentor, and develop members in a service and/or customer facing team, ideally with remote staff management experience.
Budget setting, control, and management.
3 ideally with experience of automotive core tools (PPAP, APQP, MSA, FMEA, SPC)
Proven troubleshooter with strong technical skills applied in industries such as Lithium-ion battery electrode/materials manufacture, pharmaceutical or semi-conductor.
Full driving license and ability to travel at short notice (including extended periods overseas).


Minimum Bachelor’s Degree (with Honors) or equivalent in an engineering or science-based subject.
Desirable qualifications relating to Lithium-ion battery technology performance and advanced materials.

  • Customer Service Quality Manager

    5 days ago

    Sunderland, Tyne and Wear, United Kingdom AESC UK Full time

    Job Description Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base. Quality champion for all customers related matters at key project phases and in series...

  • Customer Quality Manager

    3 weeks ago

    Sunderland, Tyne and Wear, United Kingdom AESC UK Full time

    Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base. Mission & Main Objectives: Quality champion for all customers related matters at key project phases and in...

  • Customer Quality Manager

    3 weeks ago

    Sunderland, Tyne and Wear, United Kingdom AESC UK Full time

    Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base. Mission & Main Objectives: Quality champion for all customers related matters at key project phases and in...

  • Customer Quality Manager

    5 days ago

    Sunderland, Tyne and Wear, United Kingdom AESC UK Full time

    Job Description Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base. Mission & Main Objectives: Quality champion for all customers related matters at key project...

  • Manager/Quality Manager

    3 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Devonshire Appointments Full time

    Quality Manager * We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions. They are recruiting for a Quality Manager to drive an 'in process quality checking' culture that strive for right first-time quality. To be the champion of driving internal and external...

  • Customer Service Advisor

    22 hours ago

    Sunderland, Tyne and Wear, United Kingdom Barclays Full time

    Customer Service Advisor Sunderland As a Barclays Customer Service Advisor within BPMS Operations, you will deliver first class customer service to Corporate and Small Businesses (SME). Within this role, you will work with your team to provide first point of contact for customers resolving all customer queries, complaints, and product support. The...

  • Customer Quality Manager

    3 weeks ago

    Sunderland, United Kingdom AESC UK Full time

    Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base. Mission & Main Objectives:Quality champion for all customers related matters at key project phases and in series...

  • Customer Quality Manager

    3 weeks ago

    Sunderland, United Kingdom AESC UK Full time

    Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base. Mission & Main Objectives:Quality champion for all customers related matters at key project phases and in series...

  • Customer Quality Manager

    3 weeks ago

    Sunderland, United Kingdom AESC UK Full time

    Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base. Mission & Main Objectives:Quality champion for all customers related matters at key project phases and in series...

  • Customer Quality Manager

    3 weeks ago

    Sunderland, United Kingdom AESC UK Full time

    Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base. Mission & Main Objectives: Quality champion for all customers related matters at key project phases and in...

  • Customer Quality Manager

    5 days ago

    Sunderland, United Kingdom AESC UK Full time

    Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base. Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by...

  • Quality Coordinator

    4 days ago

    Sunderland, Tyne and Wear, United Kingdom ManpowerGroup Full time

    Manpower UK Print & Packaging Division are excited to bring an opportunity to market for a Quality & Product Safety Coordinator based on our clients Sunderland site. This full-time permanent opportunity is working for one of our prestigious partners, a market-leading, global print business. The successful candidate will support the QHSE Manager in...

  • Quality Coordinator

    3 days ago

    Sunderland, Tyne and Wear, United Kingdom ManpowerGroup Full time

    Job Description Manpower UK Print & Packaging Division are excited to bring an opportunity to market for a Quality & Product Safety Coordinator based on our clients Sunderland site. This full-time permanent opportunity is working for one of our prestigious partners, a market-leading, global print business. The successful candidate will support the QHSE...

  • Quality Coordinator

    3 hours ago

    Sunderland, Tyne and Wear, United Kingdom ManpowerGroup Full time

    Manpower UK Print & Packaging Division are excited to bring an opportunity to market for a Quality & Product Safety Coordinator based on our clients Sunderland site. This full-time permanent opportunity is working for one of our prestigious partners, a market-leading, global print business. The successful candidate will support the QHSE Manager in...

  • Customer Service Advisor

    2 days ago

    Sunderland, Tyne and Wear, United Kingdom Pendragon PLC Full time

    Customer Service Advisor Location: Nissan Sunderland Part Time Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Are you a confident customer service superstar who’s...

  • Remote Customer Service Agent

    2 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Bonbon Languages Full time

    German Speaking Customer Service Administrator (12 Month FTC) Video about : Sunderland, UK (Hybrid: 3 days on-site, 2 days remote. May consider 2 days a week in the office 5 hours per week normal office hours Join a dynamic team at a renowned outdoor wear company known for its innovation, quality, and sustainability. With a significant focus on the...

  • Customer Service Advisor

    4 days ago

    Sunderland, Tyne and Wear, United Kingdom Path2 Solutions Ltd Full time

    Exciting Opportunity in to Join Our Path2Solutions Team as a Customer Service Advisor. Are you a driven individual with a passion for connecting talented individuals with fantastic career opportunities? If so, we want to hear from you! Path2 Solutions is currently seeking enthusiastic and dedicated individuals to join our team as Customer Service Advisor...

  • Automotive Quality Engineer

    2 days ago

    Sunderland, Tyne and Wear, United Kingdom AutoScan UK Ltd Full time

    Automotive Quality Engineer (3-Month Contract) Sunderland, UK Autoscan provides Quality Inspection, Containment & Quality Engineering Services to the Automotive, Off Highway, and all types of manufacturing industries and their supply chain. We're looking to recruit an experienced Quality Engineer to join an amazing team on an initial 3-month contract...

  • Automotive Quality engineer-Permanent

    2 days ago

    Sunderland, Tyne and Wear, United Kingdom AutoScan UK Ltd Full time

    Automotive Quality Engineer (3-Month Contract) Sunderland, UK Autoscan provides Quality Inspection, Containment & Quality Engineering Services to the Automotive, Off Highway, and all types of manufacturing industries and their supply chain. We're looking to recruit an experienced Quality Engineer to join an amazing team on an initial 3-month contract...

  • Performance Management and Quality Assurance Coordinator

    4 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Manpower Group (UK) Full time

    Manpower UK Print & Packaging Division are excited to bring an opportunity to market for a Quality & Product Safety Coordinator based on our clients Sunderland site. This full-time permanent opportunity is working for one of our prestigious partners, a market-leading, global print business. The successful candidate will support the QHSE Manager in...