Digital Operations Executive

3 weeks ago

Blackburn Lancashire, United Kingdom Pentland Brands Full time

Building a family of brands, for the world to love, generation after generation.

We are Pentland Brands, a global family business bringing some of the most loved active and footwear brands to millions of people around the world.

We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, ellesse, Boxfresh, SeaVees, KangaROOS and Red or Dead. We’re the UK licensee for Kickers in the UK and we also have a joint venture partnership for Lacoste footwear.

All our brands have their own unique identities and every one of them is powered by Pentland. Our employees are spread across Europe, Asia, the US and Canada and we’re always on the lookout for talented, enthusiastic people to help shape our future.

We celebrate differences and give everyone the freedom to innovate and develop, be it through creative working environments or learning opportunities. Our brands are there in the moments that matter - being there for more people, in more of those moments, drives everything we do.

At Pentland, we’re guided by four principles, we use these to make sure we’re not only doing a great job, but we’re doing it in the right way:

  • Success is a team game
  • With clarity and courage
  • Better as standard

The Role

A fundamental role at the heart of the eCommerce function. This role ensures our owned eCommerce channels are operating to their full potential providing the necessary insight through trading analysis whilst delivering operational excellence following business process, reacting to change and market conditions.

What you’ll do

  • A key player in the ecommerce engine room that provides the structure and operational support to drive consumer experience.
  • Provide relevant analysis to support the Digital Product Team
  • Provide relevant analysis of operational performance to ensure consumers are receiving the best possible brand experience.
  • Provides a thorough and detailed understanding of the end-to-end ecommerce journey, everything from demand creation, stock to site and trading activity and the processes to support.
  • Accountable for providing accurate weekly and monthly impact reports for the team and issue management.
  • Acts as the point person for issue management, along with THG, nurturing and updating issues through to completion.
  • Liaises with the Digital Product Managers, customer service team and central planning to continually improve the processes that support the movement of stock from Pentland to THG (engaging in SAP transactional processes, STO, OBD etc.)
  • Inputs into the seasonal load process working with team members in the Global Capability Hub to ensure the timely delivery of seasonal launches and product propositions.
  • Super User of SAP and Trello platforms, managing tickets through to completion once logged and ensuring tasks are actioned or escalated as appropriate
  • A key liaison across the functions nurturing tickets to ensure rapid resolution of issues.

What you’ll bring

  • Commercial acumen and analytical mindset.
  • A very high attention to detail.
  • Able to consider impacts.
  • Able to multitask and prioritise the most important issues.
  • Focus on delivering a great experience and resolving incidents quickly.
  • Process driven and understands the importance of strong governance and control.
  • Content Management System experience.
  • Understanding of digital business setup e.g. trading, distribution, customer service and how these work together to deliver world class service.
  • Strong IT skills and able to multi-task and navigate across multiple complex systems.
  • Use of Microsoft packages including Word, Excel and PowerPoint.
  • Ability to triage and manage major digital commerce-driven incident
  • Flexibility to work across multiple brands and support other teams when needed
  • High numeracy levels with a keen eye for detail.
  • Can demonstrate sound decision-making based on intuition and judgement
  • Good communication and excellent team player, confident dealing with colleagues at all levels including management
  • Effective time management, organisation and prioritisation skills
  • Use of Microsoft packages including Word, Excel and PowerPoint
  • Highly analytical with strong (advanced) excel skills.
  • Commercially aware to maximise sales and profit opportunities.
  • Able to be hands-on and self-motivated with the ability to meet deadlines.

What you’ll get in return

  • Competitive remuneration package.
  • Flexible working - 60/40 hybrid split.
  • 25 days holiday (plus the bank holidays).
  • Brand and retail perks.
  • The chance to join our Charity, D&I and Sustainability employee networks.
  • Friendly and open culture with flat structures allowing plenty of opportunity for development.
  • Open-minded company, welcoming thoughts, and ideas to be shared. Being part of a portfolio of brands, we have endless opportunities for you.
  • Variety of other perks once passed probation.

To find out more go to or follow @pentlandbrands on Twitter, LinkedIn, Instagram or Facebook.

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