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Operations Engineer

4 months ago

City of London Greater London, United Kingdom Beaumont Full time €46,000

Operations Engineer Please make sure you read the following details carefully before making any applications. 2nd Line IT Technician - Mac-focused Are you an experienced engineer with some serious skills when it comes to managing Mac environments? Is a fast-paced, dynamic role with a real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further... The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician to join their on-site team in London. This role is dedicated to one key client in the financial services sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years IT experience who is looking for a process driven company who really push their engineers to get the most out of their potential. The ideal individual Required

  • Demonstrable experience supporting MacOS/iOS environments to a 2nd line level
  • Comfortable with identity management tools such as Azure AD/Entra ID, JumpCloud or Okta Workforce
  • Basic networking knowledge - DNS, DHCP, TCP/IP
  • Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk
  • Within a commutable distance to Central London and happy to commute daily
  • Strong customer-focused skills
  • A process-driven, meticulous individual who can adhere to SLA targets
Desirable
  • Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy
  • MSP or Financial Services experience
  • Relevant certifications from vendors such as Jamf or Apple.
  • Working knowledge of network kit, ideally Cisco Meraki Switches/APs.
What's in it for you?
  • A competitive salary of up to £46,000
  • The opportunity to join a fast-paced, forward-thinking business, dedicated to one key client
  • Progression opportunities towards the projects team
  • All the usual benefits with some cherries on top; please reach out to me for a full benefits package breakdown