Project/Implementation Manager

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Requisition ID R-10336196 Date posted 05/10/2024 End Date 07/01/2024 City Basildon State/Region Essex Country United Kingdom Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Project/Implementation Manager do at Fiserv?

Fiserv require a Project manager to join our Acquiring Solutions team. You will be managing several deliverables and be involved with large Programmes for Clients as well as strategic solutions for Acquiring.

The Project/Implementation Manager is responsible for driving complex, high priority, projects, or component phases of larger programs. Accountable for delivering projects on time, within budget, and within scope. This individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure.

What you will do:

• Ensures project methodologies, project delivery processes, and implementation management processes are followed. This includes managing and driving: Project Schedule, Risk and Issue Management, Scope Change Management, cross-domain Implementations
• Drive delivery of complex projects - Lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure, holding the team accountable for meeting deadlines, achieving performance goals and results
• Manage multiple projects working with the cross functional teams/leads to ensure smooth delivery to time, cost and budget and communicate progress of the projects tailoring communication style to internal and external stakeholders
• Facilitates/manages project communications and stakeholder management including client and project team expectations and lead key steering calls to provide status updates to the senior management team
• Drive a good working relationship with internal teams including the Product organisation to ensure we deliver to committed timeline and identify key improvements to project delivery to ensure we exceed customer expectations
• Manages the project budget - this includes understanding & validating estimates, cost variance tracking, managing project resources effectively and report readiness for implementation across domains
• Lead the implementation and report outcome at every key stage, issue communication to relevant stakeholders. Align relevant development, testing, operational as well as external teams and 3rd Parties for First Occurrence Validation exercise
• Conduct Post Implementation Review

What you will need to have:

• Great people skills – you will be working with a variety of technical, business and product personnel at junior, mid and senior levels of the organisation
• High quality standards – we pride ourselves on the accuracy and quality of our delivery. The ability to anticipates client needs and recommends solutions to address them, as well as being able to responds quickly and effectively to client requests and issues; escalating issues where appropriate is crucial
• A proven track record of delivering high complex projects in a geographically dispersed business with expertise in project management methodology and demonstrated experience in Project Management roles
• An initiative-taker, who is also able to work well in a team, partnering with others to achieve common goals within the agreed timeline, quality and to budget
• Basic understanding of practical financial issues and commercial fundamentals and a keenness to seek opportunities to improve profitability, reduce waste, and minimise expense within your remit
• Technical competency with Microsoft project, Microsoft applications i.e. Word, Excel, PowerPoint, Jira

What would be great to have:

• Project Management qualification e.g. PMP, Prince
• Experience in technology and the payments industry
• Knowledge of Payments (e.g. Acquiring, Cards, Issuing, Credit, Debit, POS, SWIFT, BACS, CHAPS, ISO, SEPA etc.)

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

Join our talent community and stay informed about Fiserv career news, events and new opportunities.