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Learning Event Coordinator

2 months ago

Dundee, United Kingdom Insights Full time

Insights is a Learning and Development company which aims to change the world through the power of self-awareness.

Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.

Across the globe our products help people see themselves and others in a new light, to spark stronger connections in our workspaces and beyond. It all starts within. We're always making sense of ourselves - evolving as we move through life. Discovering our own minds means we're committed to constantly expanding them. And we want to shout about it. We love what we do, and we have fun doing it. That's what makes the magic of Insights. We work in a space where everybody belongs, where you can be unapologetically you.

What's the role?

You’ll be empowered to delight your customers and ensure a legendary experience in all your interactions, by making sure that you (and everyone else) have the necessary information and requirements to create transformational learning events for our clients. You'll provide administrative support for many different events with varying numbers of delegates across a variety of locations on a global scale.

This is a hybrid role with an expectation that you'll work from the office along with your colleagues at least 2 days a week.

Day to day you’ll:

  • Take ownership of events and working closely with our Consultants and Facilitators to coordinate workshops that could have hundreds of delegates across several our global locations
  • Support the virtual events and assist your facilitators seamlessly
  • Demonstrate a ‘how can I help’ mentality whilst managing pre and post event logistics, liaising closely with Sales, Production, and Finance to facilitate an excellent customer experience
  • Be a trusted advisor to all stakeholders using your knowledge and expertise to mentor and educate others, while also developing yourself and building relationships
  • Prioritise tasks in line with different time zones making sure that everything is in place in time for each event
  • Act as a product expert describing the features and benefits of our products and services accurately and relate them to the customer’s needs
  • Soothe complex or challenging conversations with our customers, building trust in you and Insights by delivering on your promises

What you'll bring

  • Experience of coordinating/supporting events face to face or virtually, supporting right through from initial enquiry and planning to the day of the event, helping out on the day
  • Passion for delivering a legendary customer experience and always prepared to ‘go the extra mile' in delivering support on time and to the highest standards
  • Great networking skills which will allow you to build partnerships across the business to support your desire in delighting the customer
  • Exceptional communication skills which will be demonstrated when sharing relevant information with customers in writing and on the telephone
  • A proactive approach to problem identification and solution
  • An open mind and ability to adapt in a dynamic, ever-changing environment demonstrating a growth and change mindset
  • Great attention to detail when recording enquiries on any of our systems, ensuring that what’s captured is accurate, true and fair.

Why Insights?

We’re a friendly, sociable bunch and our recently refurbished Dundee head office workspace reflects the value we place on creating the happiest, most collaborative workspace possible. Our modern and vibrant offices have been designed to provide a space where our people can feel inspired to connect with a combination of open plan working and comfy break out areas with large screen TVs and a kitchen area where free tea & coffee are always on offer.

We’ll offer you an excellent basic salary which will increase once you complete the 6-month probationary period.

Benefits:

• 35 days holidays

• Discretionary Annual Bonus

• Private Medical Insurance

• Income Protection

• Pension Plan

• Health Cash Plan

• Life Assurance

• Electric Car Scheme

• Gym-flex

• Employee Giving

• My Advantage – Employee Discounts

• Critical Illness cover

• Employee Assistance Program

• Holiday purchase option

• Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: