Incident Manager

2 weeks ago


London, United Kingdom HCLTech Full time
Job Description

HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.

Incident Manager

Mandatory Skills - Jira, APM and Automation tools knowledge.

Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide:

o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application.

o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service.

o Support for DevOps technical input and triage, for instance log reviews, incident tracing to identify issues, and call the right support teams when the issue cannot be directly resolved.

o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim to have first class resilience, reliability and stability of the service.

o Review / assess monitoring and alerting implementations, with the tribe SMEs, to ensure the operational state of the service is visible at all times.

o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews).

o Work with the tribes to coordinate and lead Service Recovery activities where required.

o Partner with tribe leads/service owners and development teams to ensure that solutions adhere to non-functional standards, ensuring reliability, resilience and scalability.

o Conduct and lead post incident reviews, work with teams to ensure problem records are logged, tracked and resolved in a timely manner (including root cause analysis & resolution).

o Build / review /improve service dashboards that show the current status of the whole Marco Polo production environment, and be able to report on recent performance.

o Build ability to understand and evaluate ongoing impacts of releases to ensure no downward trends in reliability and performance.

o Work with tribes, giving support for build/improvement of end to end business flow synthetic monitoring/automated regression tests to allow early visibility of production problems.

o Working with Atlassian Jira Service Management/Opsgenie/StatusPage to enhance and improve ticket handling, alerting automation and dashboards to provide MI.


  • Product Engineer

    4 days ago


    London, United Kingdom Incident Full time

    io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and...

  • Product Engineer

    4 days ago


    London, United Kingdom Incident Full time

    About incident.io incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of...

  • Incident Manager

    1 month ago


    London, United Kingdom Computappoint Full time

    Contract Duration: 6-12 months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends...

  • Incident Manager

    2 weeks ago


    London, United Kingdom Computappoint Full time

    Job Description Contract Duration: 6 -12 Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage...

  • Incident Manager

    1 week ago


    london, United Kingdom Computappoint Full time

    ContractDuration: 6 -12 MonthsHybrid Model: 3 days in London Office - 2 days remoteA leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks...

  • Incident Manager

    1 week ago


    London, United Kingdom ComputAppoint Full time

    ContractApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Duration: 6 -12 MonthsHybrid Model: 3 days in London Office - 2 days remoteA leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management...

  • Incident Manager

    2 weeks ago


    London, United Kingdom ComputAppoint Full time

    ContractApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Duration: 6 -12 MonthsHybrid Model: 3 days in London Office - 2 days remoteA leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management...

  • Incident Manager

    4 days ago


    London, United Kingdom Computappoint Full time

    ContractDuration: 6 -12 MonthsHybrid Model: 3 days in London Office - 2 days remoteA leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks...

  • Incident Manager

    2 weeks ago


    London, United Kingdom Computappoint Full time

    ContractDuration: 6 -12 MonthsHybrid Model: 3 days in London Office - 2 days remoteA leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks...

  • Incident Manager

    4 days ago


    London,, UK, United Kingdom Computappoint Full time

    ContractDuration: 6 -12 MonthsHybrid Model: 3 days in London Office - 2 days remoteA leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks...

  • Incident Manager

    2 months ago


    London, United Kingdom Computappoint Full time

    Contract Duration: 6 -12 Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends...

  • Incident Manager

    2 months ago


    London, United Kingdom Computappoint Full time

    Contract Duration: 6 -12 Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends...

  • Incident Manager

    2 weeks ago


    London, United Kingdom Computappoint Remote Work Freelance Full time

    Contract Duration: 6-12 Months  Hybrid Model:  3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends...

  • Incident Manager

    5 days ago


    London, United Kingdom La Fosse Full time €60,000

    Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will develop and mature processes and also look after requests. Location: ...

  • Incident Manager

    2 weeks ago


    London Area, United Kingdom Computappoint Full time

    ContractDuration: 6 -12 MonthsHybrid Model: 3 days in London Office - 2 days remoteA leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks...

  • Incident Manager

    1 month ago


    London Area, United Kingdom Computappoint Full time

    Contract Duration: 6 -12 Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends...

  • Incident Manager

    2 weeks ago


    London Area, United Kingdom Computappoint Full time

    ContractDuration: 6 -12 MonthsHybrid Model: 3 days in London Office - 2 days remoteA leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks...

  • Incident Manager

    1 month ago


    London, United Kingdom HCLTech Full time

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very...

  • Incident Manager

    1 month ago


    London, United Kingdom HCLTech Full time

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very...

  • Incident Manager

    3 weeks ago


    London, United Kingdom HCLTech Full time

    Job DescriptionHCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.Incident ManagerMandatory Skills - Jira, APM and Automation tools knowledge.Working...