Customer Service Coordinator
3 weeks ago
CUSTOMER CARE COORDINATOR - WOKING - £30-35k PER ANNUM***
Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects.
Customer Care Coordinator
The successful applicant will also be required to provide some accounts support.
This role is crucial in ensuring their customers receive exceptional service, maintaining accurate financials records, and managing their social media. There is a key emphasis within this role to grow their chargeable works within customer care.
The ideal candidate will have a strong background in customer service and account support.
Customer Care Management:
Growing their customer care division, including growth of the chargeable customer care works to include growing our customer base, cold calling and online sourcing.
Provide exceptional customer service through various channels (phone, email, and client portals)
Invoicing and entering of orders via the online system.
Posting of Invoices and Reconciliation of Supplier Accounts:
Accurately post invoices and credit notes onto the accounting software.
Reconcile accounts to ensure all payments are accounted for and properly posted along with month end statements.
Maintain up-to-date records of financial transactions.
Develop and execute social media strategies to enhance brand presence.
Create, schedule, and publish engaging content on various social media platforms.
Office location: Working Hours: Monday - Friday 8am to 5pm.
Previous customer service/support experience
Proficiency in Microsoft Office Suite
Car driver - due to office location
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