Service Engineer

3 weeks ago

Hill Gloucestershire, United Kingdom Contek Recruitment Solutions Ltd Full time

Contek Recruitment are currently working with a a leading manufacturer, specializing in the production, servicing, and installation of special purpose machinery, including deburring and surface finishing equipment, along with machinery such as shot blasters, water treatment, and other automated machinery. Our client service a wide range of industries, including Aerospace, Medical, Automotive, Hospitality, and General Engineering. Our client are headquartered in Tile Hill, Coventry in the West Midlands. Position Overview: Due to company growth, our client are seeking a skilled and motivated Service Engineer to join their growing service team. The Service Engineer will play a pivotal role in ensuring the seamless operation, maintenance, and installation of machinery at client sites. As a key representative of the company, the Service Engineer will uphold company standards of excellence in customer service and technical expertise. NOTE: This role involves a mix of duties, meaning that half of the role would be service-based at customer sites throughout the UK, and the other half of the role would be based at the facility in Coventry, and would be assembly & fitting based. This would involve assembling, fitting, wiring, and testing machinery. Key Responsibilities:

  • Using various strategies and tools to provide effective solutions to customers' concerns.
  • Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
  • Promptly following up on service requests and providing customer feedback.
  • Monitoring equipment and machinery performance and developing preventative maintenance measures.
  • Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
  • Monitoring inventory and reordering materials when needed.
  • Leading the installation, commissioning and training of machines with customers (On site or at customer site).
  • Wiring and labelling machines.
  • Building pneumatic circuits.
  • Continuity testing for machines including final machine testing before despatch (AF16 and FAT’s).
  • Main liaison for programming machines and coordinating feedback/changes with the programmer and then testing.
  • Writing reports, manuals and presenting findings to Managers and Supervisors on a regular basis.
  • Supporting the manufacturing team with assembly and testing of machines which includes fitting, use of hand tools.
  • Main point of contact for troubleshooting customer machines and providing advice.
  • Onsite support for electrical/maintenance issues.
  • Ability to offer remote and onsite technical support/diagnostics.
Requirements:
  • Strong mechanical aptitude with the ability to troubleshoot and repair a range of machinery.
  • Proficiency in reading technical drawings, schematics, and equipment manuals.
  • Excellent communication skills with the ability to interact professionally with customers and colleagues.
  • Willingness to travel frequently to customer sites for installations and maintenance work.
  • Detail-oriented approach to documentation and record-keeping.
  • Prior experience in a customer-facing role and a commitment to delivering exceptional service.
How to Apply: If you are a motivated and technically skilled individual with a passion for delivering exceptional service, we invite you to join our client's growing team. To apply, please submit your CV via the APPLY button, or send across an email to the email advertised. Alternatively, you may give me a call on the mobile number provided. Our client is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from individuals of all backgrounds and experiences

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