Senior Consultant

4 weeks ago

London, United Kingdom PARENTPAY LIMITED Full time

6 month Fixed Term Contract
Hybrid
Our Customer Engagement Team are looking for a customer orientated professional with knowledge of SIMS (Schools Information Management System) on a 6 month Contract, who has excellent relationship building skills and relishes providing customers with value added systems to help them achieve their personal goals and objectives. This role is at the heart of making education administration and data work simple and straightforward, leading not only to better educational outcomes for our schools but our schools' students
You will learn to engage with our customers from a multitude of angles allowing you to provide the best solutions and support. You will be responsible for managing the post-sale customer relationship, providing guidance and practical support to ensure customers receive a return on investment in our products and services, driving usage and increasing reference-ability.
You will work with a number of dedicated accounts and serve as a trusted advisor to promote retention and brand loyalty. You will be joining a close team who pride themselves on understanding schools challenges and how effective use of SIMS can support their priorities.
This role will involve travelling to schools, delivering termly visits, approximately 3-4 days of each week in the Wiltshire/Dorset area.
Youll take on the responsibility of engaging with schools on a termly basis to support and coach key staff on critical processes throughout the year such as Exams, Census or End of Year. Develop clear understanding of the customers' challenges and business priorities to drive increased, confident usage of the SIMS software suite
Work closely with schools on their MIS, offering support and guidance on key objectives
Ensure services are delivered in a professional manner with a focus on customer satisfaction
Represent the Voice of the Customer across different departments such as the Product or Service Desk Team.
Experience in building customer relationships (internally and/or externally) to influence client thinking and decisions at a senior-level
Confident user of Microsoft packages e.g. PowerBI, Excel, Outlook and Teams.
Strong interpersonal skills to foster positive customer relationships
Pro-active, strong organisational/time management skills and the ability to manage multiple projects simultaneously
Creative problem solver
A clean driving licence is essential, as this role includes travel.
Overnight stays away from home will be necessary on occasions.
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data.

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