Technical Account Manager

3 days ago

London, United Kingdom Tbwa ChiatDay Inc Full time

Altana is the world’s first Value Chain Management System, a collaborative, public-private network that enables customers to take command of their extended supplier and distribution networks from raw material origins to the sale of finished products. By applying artificial intelligence to the world’s largest body of supply chain data, Altana reveals these previously opaque global networks and powers workflows across them. Customers like Boston Scientific, L.Bean, Maersk, US Customs and Border Protection, and the UK Department of Business and Trade use Altana to build secure, resilient, efficient, and sustainable global value chains.
We have built a fundamental understanding of how the world’s economy works, and the implications for global resiliency, sustainability and opportunity are enormous. Backed by leading investors and used by the world’s most important organizations, Altana’s mission is to power a new era of globalization organized around trusted value chain networks.
This is a lofty mission, and our success depends on building a diverse, global team and creating an environment in which they can thrive. we foster diversity and embrace difference; We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Enterprise customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Assist customers with in-depth analysis to optimize their experience and results.
# Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
# Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
# Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
# Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities.

5+ years of account management experience, ideally working with a complex data platform.
# You can demonstrate a history of successfully expanding accounts year over year.
# You have a strong understanding of SaaS financial metrics, allowing you to make data-informed decisions.
# You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
# Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
# This role is based in London with hybrid work flexibility from our Holborn office.
Why it’s great to work at Altana
# We value personal and professional development.
# At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate.

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