Customer Success Executive
1 month ago
Customer Success Executive - HULL
Are you looking for your next role in Customer Success? If your passionate about building relationships and want to part of an energetic high performing team, this could be the role for you.
GlobalData is one of the world’s largest data and insight solution providers in the world. healthcare, consumer, technology, financial services and construction. At GlobalData we decode uncertainties and cut through noise to provide timely and actionable solutions to our clients through unique data and expert analysis.
The customer success team has grown from 5 to 70+ in the last 2 years and is now looking to expand once again in 2022 with a new team dedicated to the Professional Services space which aligns as part of our growth strategy to deliver world class service to all our customers. As a member of our EMEA team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the worlds top businesses every day. The Customer Success Executive role is focused on service delivery, ensuring that clients use and receive value from their service with us.
A company & management team that loves to develop & promote internally as we build new teams and continue the growth roadmap
- The potential for international travel and relocation with offices worldwide.
Support the retention of our customers with regular interaction to help them overcome their challenges.
- Partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.
- Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.
Bachelor's degree AND/or 2-4 years’ work experience in a client facing/service role
- Goal orientated with a positive & energetic attitude to working with clients & building relationships
- Salesforce and Microsoft Office experience preferred
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