Customer Service Operations

3 weeks ago


North East England, United Kingdom bioMérieux SA Full time

Cette offre d'emploi n'est plus active.

Localisation: Durham, États-Unis
Type de Contrat: Contrat à Durée Indéterminée
Fonction: Service Client

Entreprise familiale, bioMérieux est un acteur mondial dans le domaine du diagnostic  invitro . Depuis 60 ans, partout dans le monde, nous concevons et développons des  solutions diagnostiques innovantes pour améliorer la santé des patients et des consommateurs . Aujourd'hui, nos équipes sont présentes dans 45 pays et servent 160 pays grâce à un large réseau de distributeurs.

Rejoindre bioMérieux, c’est choisir une société familiale et humaniste, portée par une vision long terme, au service de la santé publique dans le monde.

Le Global Customer Service recherche un Expert IT qui évoluera en CDI au sein des Opérations du Service Client Global (CSO) et sera rattaché au Responsable DATA/IT au sein d’une équipe de 18 collaborateurs .

Quelle est votre mission chez bioMerieux ?

  • Coacher, former et tutorer les Services Clients Locaux, en fournissant des conseils pour naviguer de manière autonome à travers les défis technologiques de nos solutions middleware et de services à distance
  • Mettre à profit votre expertise pour résoudre efficacement les problèmes techniques, guidant les clients vers des solutions optimales
  • Contribuer aux projets informatiques en travaillant sur les aspects de maintenance de nos futurs produits

Qui êtes-vous ?

  • BAC +5 dans le domaine des Systèmes d' Information/LIS ou ingénierie en général
  • Connaissance des services à distance
  • Connaissance de l'informatique de laboratoire, des normes de connectivité et des Systèmes d'Information de Laboratoire (LIS)
  • Excellentes compétences en communication pour éduquer, former et inspirer, en anglais
  • Appétence pour le travail d'équipe
  • Volonté d'apprendre constamment et de repousser les limites de l'informatique

bioMérieux s'engage à éviter toute discrimination et à traiter tous les candidats de manière équitable sans distinction d'origine, de sexe, d'âge, de caractéristiques physiques, d'origine sociale, de handicap, d'appartenance syndicale, de religion, de situation familiale, de grossesse, d'orientation sexuelle, d'identité de genre, d'expression de genre ou de tout autre critère illégal selon la loi applicable.

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