Service & Contract Administrator (Remote)
3 weeks ago
Customer Service Specialist, LHH CTM & LD, UKI
LHH are the market leaders in offering career support to individuals who have been made redundant by their employers. Our expert career coaches support our customers find new jobs, open their own business and even plan for retirement as a program offer . Each year we help over half a million job seekers find their ideal job role.
Business Unit / Vertical:
Business Unit: Delivery
Remote with residence in UK
Full time , remote, with residence in UK
As a Customer Service Specialist (also known as Customer Onboarding Specialist or Engagement Executive) at LHH, you will play a vital role in driving engagement and participation in our career transition programs. LHH is a leading global provider of career transition solutions , which is a offered career support to individuals who have been made redundant by their employers . You will work with program participants, LHH consultants, and other stakeholders to ensure the successful delivery of our services.
During busy periods we expect you to make 15 calls per hour.
Previous customer service or call center experience is essential
Excellent communication skills, both verbal and written, with a professional phone manner
Strong interpersonal skills, capable of building rapport and connecting with participants effectively
Empathy and understanding in supporting individuals through career transitions and talent development
Basic computer literacy and data entry skills
Fluency in English is required
Valid work permit and residency in the UK
We prioritize learning to stay agile in an increasingly competitive business environment
Private medical Insurance (PMI)
Career support for family and friends
25 working days paid holiday with the opportunity to buy extra days off each year.
Contract: Permanent Contract Type: Full Time
LHH exists to help individuals, teams, and organizations find and prepare for what ’s next. A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 6 0 countries around the world. We successfully help close to 500,0 0 0 candidates to enhance their careers every year. Our lo cal expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation.
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