Information Technology Technician
2 weeks ago
The Business
Identify are excited to be working exclusively with a global manufacturing and distribution company with a long history of providing high quality products and service.
You will have the opportunity to work in a friendly environment that offers genuine development and career advancements.
The Role
We’re seeking a talented IT Technician to provide exceptional 1st and 2nd line support to our client’s users. You’ll play a vital role in keeping the technology running smoothly and ensuring the team can work efficiently.
Are you a tech enthusiast with a knack for problem-solving? If so, you could be the key player our client is looking for.
- Serve as the first point of contact for IT support inquiries, resolving issues via phone, email, and in-person
- Troubleshoot hardware and software problems, guiding users through solutions
- Assist with the installation and configuration of new equipment and software
- Collaborate with team members to improve service delivery and user satisfaction
- Provide training and support to users on various IT systems and tools
Role Requirements
- Experience in a 1st and 2nd line support role or similar IT position
- Strong understanding of Windows Operating Systems and common applications
- Understanding Networks (LAN & Wireless)
- Excellent communication skills, with a customer-focused approach
- Ability to work independently and as part of a team
- Ability to learn new technologies quickly
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