Head Of Hr
3 weeks ago
Coulter Elite Resourcing are currently looking for Head of HR professional to work with one of their well-established and very successful clients based in Hinckley leading the HR Advisory Team. Principle Responsibilities for the Head of HR:
- Drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support achieving continuous improvement in quality across the department
- Build and maintain an effective, cohesive and motivated service function, providing leadership and support to team leaders, colleagues and peers
- Undertake and lead the mystery shopping within the department
- Identify training needs, themes and trends as well as areas for improvement and communication of these across the department
- Develop, and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention
- Proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs
- Undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework
- Promote awareness of additional services within the Group and subsequently drive referrals within the department
- Effectively manage all Consultant workloads, in line with departmental requirements, to ensure that we efficiently respond to client queries
- Monitor and review Consultants' overall performance activity on a daily basis, providing detailed periodical reports as required
- Prepare departmental reports as required.
- Coordinate the preparation of weekly rotas (including overtime / out of hours) to ensure the contact centre service is effectively covered 24/7
- subsequently drive referrals within the department
- Conduct, where necessary any formal meetings such as disciplinary and grievance and be the point of appeal as necessary to provide the relevant outcomes in line with the Employee Handbook
- Participate in external training events and conferences for clients and prospective clients, and to represent the business in external media events, to include radio interviews
- Experience in a senior leadership team working with key stakeholders
- Experience with HR would be beneficial
- A passion for coaching and developing others
- Excellent communication skills
- A “can-do” attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall
- Strong organisation and time management skills
- Excellent people management skills
- Ability to work in a fast-paced contact centre environment
- A dynamic and flexible approach, as well as the ability to work under pressure
- Excellent interpersonal skills
- Excellent customer service skills
- Ability to provide constructive feedback where required
- Excellent service issue / complaint resolution skills
- Capability to work under pressure with a solutions-based approach
- Contribution to business growth and service improvements
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Hinckley, United Kingdom Coulter Elite Resourcing Full timeCoulter Elite Resourcing are currently looking for Head of HR professional to work with one of their well-established and very successful clients based in Hinckley leading the HR Advisory Team.Principle Responsibilities for the Head of HR: * Drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary...
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Hinckley, United Kingdom Michael Page Full timeHead of HR Advisory Services Hinckley, LeicestershireOffice-Based workingClient DetailsPageGroup are delighted to support a rapidly growing professional services organisation based in Hinckley with the appointment of a Head of HR Advisory Services to join a busy and dynamic team.This role is fully office based.DescriptionThe role of Head of HR Advisory...