Client Liaison Advisor
1 month ago
At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Adviceline team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.
We are now hiring for a Client Liaison Advisors to join our Legal Services team at our Leeds and Bromley offices on permanent full time basis. This role has a hybrid working style where you will be based in the office 2 days a week, and 3 days a week working from home. This is an entry level role, full training will be provided in the office
What you will be doing:
You will act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:
Initial contact with the client referral
Converting client and passenger referral into a customer
Providing clear and accurate information in a user friendly manner
Completing telephone Q&A with client
Proactively handling the client’s expectations
Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
Active listening and communication style
Highly professional manner
Reflect the brand image and customer focused ethos
Instructing the treatment provider
Achieving KPI targets
What we are looking for:
The nature of this role is very fast paced - you need to be able to handle the pressure well. Other skills are:
Excellent telephone manner and a passion for customer service
Experience of working in a sales call centre environment is preferable
Ability to work as a member of a team
Excellent attention to detail
Must be able to use own initiative and prioritise
Flexibility in work content
Location: Leeds or Bromley
Working hours: 35 hours a week (Monday- Friday)
Contract: Permanent
Home Working : Hybrid model (2 days in the office per week)
What we will give you:
We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:
9% Private Pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
#LI-PK1 #Hybrid
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