Director of Performance
2 months ago
At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.
TripAdvisor is the world’s largest online travel site, visited by 390 million travellers each month, and our Experiences business, Viator, is a fascinating and ever-evolving part of the organisation.
At Viator, the ob Description only thing we love more than travel is data. As the Director of Customer Lifecycle Management, you will be responsible for overseeing the creation and implementation of strategies that maximise customer value and loyalty, globally. You will be joining us at an exciting time, as our fast (acquisition) growth means we need a strong, proven leader to help us build and scale capabilities around our customer base.
Your primary responsibility will be to strategize, design, and implement best in class lifecycle programs and communication, driven by building a solid foundation of customer data and customer analytics. By leveraging data-driven insights and innovative techniques, you will drive customer loyalty, satisfaction, and advocacy, ultimately leading to increased revenue and customer lifetime value.
This role requires a strategic thinker, a hands-on problem solver, and someone with strong mastery of performance data. Demonstrable personal expertise with customer analytics and customer data is a must, along with lifecycle marketing experience. Proven experience in B2C environments and in building and growing a CVM capability in a fast growth environment is essential.
We have a strong preference for candidates that have travel industry experience, MarTech fluency, and a track record creating and growing CVM programmes such as loyalty, promotions, and services.
Develop the Customer Value Management strategy, design the roadmap and capabilities, and manage build and implementation to create a world-class CVM function.
Own and drive key commercial metrics such as upsell, cross-sell, and retention. Conduct regular analysis of customer data and trends to identify opportunities for upselling, cross-selling, and revenue growth.
In collaboration with our analytics and data science teams, drive internal mastery of our customer data and analytics data to enable a data-driven decision making culture.
Lead the strategy and growth plans of our services and solutions aimed at existing customers, across loyalty, content, promotions, and propositions.
Proven experience (10+ years) in one or more of following disciplines: marketing lifecycle management, customer relationship management, customer data & analytics, customer proposition and services.
Proven experience (5+ years) in leading a Customer Value Management (CVM) function, responsible for orchestrating and coordinating teams in the functions stated in the bullet above.
Strong strategic thinking and analytical skills, with the ability to interpret data and insights to drive decision-making.
Demonstrated success in building and growing best-in-class capabilities that drive best-in-industry commercial outcomes for a B2C business.
Results-oriented mindset, and data and analytics fluency for decision-making
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.LI-Remote
#
-
Contract Digital and Performance Director
4 days ago
London, United Kingdom Association of Learned and Professional Society Publishers Full time €56,500 - €65,000The ALPSP Jobs Board lists all the latest vacancies from both ALPSP members and non-members in the publishing community. Interested in developing your publishing career? Don't forget to look at our training courses - and learn new strategies and skills. Also, for members, see our mentoring and volunteer options along with our new Careers Hub -...
-
Contract Digital and Performance Director
5 days ago
London, United Kingdom Association of Learned and Professional Society Publishers Full time €56,500 - €65,000The ALPSP Jobs Board lists all the latest vacancies from both ALPSP members and non-members in the publishing community. Interested in developing your publishing career? Don't forget to look at our training courses - and learn new strategies and skills. Also, for members, see our mentoring and volunteer options along with our new Careers Hub -...
-
Contract Digital and Performance Director
3 hours ago
London, United Kingdom Association of Learned and Professional Society Publishers Full time €56,500 - €65,000The ALPSP Jobs Board lists all the latest vacancies from both ALPSP members and non-members in the publishing community. Interested in developing your publishing career? Don't forget to look at our training courses - and learn new strategies and skills. Also, for members, see our mentoring and volunteer options along with our new Careers Hub -...
-
Contract Digital and Performance Director
2 hours ago
London, United Kingdom Association of Learned and Professional Society Publishers Full time €56,500 - €65,000The ALPSP Jobs Board lists all the latest vacancies from both ALPSP members and non-members in the publishing community. Interested in developing your publishing career? Don't forget to look at our training courses - and learn new strategies and skills. Also, for members, see our mentoring and volunteer options along with our new Careers Hub -...
-
Director of Financial Performance
1 week ago
London, United Kingdom MA Executive Search Full timePE Backed Global EPC business Engineering Director, UK Car + Bonus + Benefits My client is a PE backed global specialist engineering business delivering EPC projects worldwide across a variety of key sectors including Data Centers, Renewables and Transmission and Distribution Utilities. The business has experienced exponential growth over the last few...
-
Performance Director
2 weeks ago
London, United Kingdom Camino Search Full timePerformance DirectorCamino Search are delighted to be partnering with a rapidly growing investor backed technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to...
-
Performance Director
1 week ago
London, United Kingdom Camino Search Full timePerformance DirectorThe following information provides an overview of the skills, qualities, and qualifications needed for this role.Camino Search are delighted to be partnering with a rapidly growing investor backed technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're...
-
Performance Director
2 weeks ago
London, United Kingdom Camino Search Full timePerformance DirectorCamino Search are delighted to be partnering with a rapidly growing investor backed technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to...
-
Group Sales Performance Director
5 days ago
London, United Kingdom Systems adi Group Ltd Full timeadi Group Sales Performance DirectorWe are seeking a highly experienced and strategic Group Sales Performance Director to join our executive team as a key member of the main board.This senior role, reporting directly to the Chief Operating Officer, is crucial in driving sales and growth initiatives across our portfolio of 17 companies.The Group Sales...
-
Performance Director
1 week ago
London, United Kingdom Camino Search Full timePerformance DirectorCamino Search are delighted to be partnering with a rapidly growing investor backed technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're...
-
Performance Director
1 week ago
London,, UK, United Kingdom Camino Search Full timePerformance DirectorCamino Search are delighted to be partnering with a rapidly growing investor backed technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're...
-
Director of Performance Sport
4 days ago
London, United Kingdom Girl's Schools Association Full timeWe have a fantastic new position at LEH for a Director of Performance Sport. Detail Director of Performance Sport Permanent, Full-Time We have a fantastic new position at LEH for a Director of Performance Sport. This newly created post offers an exciting opportunity to devise and implement an ambitious strategy for performance sport at LEH, that ensures...
-
Director of Performance Sport
7 hours ago
London, United Kingdom Girl's Schools Association Full timeWe have a fantastic new position at LEH for a Director of Performance Sport. Detail Director of Performance Sport Permanent, Full-Time We have a fantastic new position at LEH for a Director of Performance Sport. This newly created post offers an exciting opportunity to devise and implement an ambitious strategy for performance sport at LEH, that ensures...
-
Director of Performance Sport
8 hours ago
London, United Kingdom Girl's Schools Association Full timeWe have a fantastic new position at LEH for a Director of Performance Sport. Detail Director of Performance Sport Permanent, Full-Time We have a fantastic new position at LEH for a Director of Performance Sport. This newly created post offers an exciting opportunity to devise and implement an ambitious strategy for performance sport at LEH, that ensures...
-
Director of Performance Sport
4 days ago
London, United Kingdom Girl's Schools Association Full timeWe have a fantastic new position at LEH for a Director of Performance Sport. Detail Director of Performance Sport Permanent, Full-Time We have a fantastic new position at LEH for a Director of Performance Sport. This newly created post offers an exciting opportunity to devise and implement an ambitious strategy for performance sport at LEH, that ensures...
-
National Account Director
4 days ago
London, United Kingdom BMS Performance Ltd Full time**National Account Director** **MANAGED PRINT SOLUTIONS, DOCUMENT MANAGEMENT & PROCESS OPTIMISATION** Territory: South East Package: £50,000 - £60,000 basic, double commission, £500 monthly car allowance, pension, 25 days holiday - **Top Performers Earning £120,000 OTE!**: - **Part of multi-billion Turnover Business - Market Leader**: - **Business...
-
Performance Technology Director
2 weeks ago
London, United Kingdom RAPP Full timeRegister Your Interest - Data Analytics Director Apply Now Register Your Interest - Data Analytics Director Rapp, part of Omnicom, exists to help clients invent a new future for their marketing through technology and data. Helping clients to build new capabilities to meet the challenges of an ever-changing marketing landscape, we do this by delivering...
-
Performance Technology Director
2 weeks ago
London, United Kingdom RAPP Full timeRegister Your Interest - Data Analytics Director Apply Now Register Your Interest - Data Analytics Director Rapp, part of Omnicom, exists to help clients invent a new future for their marketing through technology and data. Helping clients to build new capabilities to meet the challenges of an ever-changing marketing landscape, we do this by delivering...
-
Creative Director
1 month ago
London, United Kingdom BMS Performance Ltd Full time£90000.00 - £100000.00 per annum + flexible working policy - London - Industry: Marketing - Date added: 07/02/2023 **The role of Creative Director**: This is a new position within the organisation, designed to allow the business to add other channels that will support with the commercial targets that have been outlined. This role will be responsible for...
-
Performance Director
1 week ago
London Area, United Kingdom Camino Search Full timePerformance Director Camino Search are delighted to be partnering with a rapidly growing investor backed technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking...
