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Service Team Leader
4 months ago
Monday - Friday (6 am start time) : £25810 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site),
Do you want to lead a team to achieve excellent levels of service?
Are you passionate about developing your staff to their full potential?
Do you possess excellent forward planning skills and the ability to remain calm under pressure?
If so this could be the role you are looking for
As a Service Team Leader for Initial Washrooms you will be essential in helping us deliver and maintain high quality service across the Inverurie area.
Overall job purpose:
To support the service management operations whilst continuously improving the quality and efficiency of the customer service provided by the Service Centre.
By ensuring all team members under your accountability deliver a first class service to all customers at maximum efficiency and minimum cost.
Support and co-ordinate driver resource, whilst managing and developing those drivers based at the service centre, contributing to the development of an efficient service centre environment.
The Job
As a Service Team Leader, you will be responsible for :
● Daily management of a team of up to 10 Service Drivers across a geographical area within the branch
● Working collaboratively with the other Team Leaders to plan and coordinate the Service Drivers so that each customer receives the right service as promised
● Liaising with customers to resolve issues / complaints
● Supporting the Service and Branch Managers with their decisions on how to improve the quality, efficiency and customer service provided by the branch
● Monitoring the team's performance through various methods including quality checks and accompanied customer service visits to develop each driver and drive the improvement of performance levels and customer satisfaction
● Communicating with the warehouse staff on the routes each driver will take and the products they will need on their vans
● Supporting the Sales Team with planning of installations to exceed customer expectations
Who are we?
We are Rentokil Initial, a FTSE 100 Group with a small company feel. We want our staff to enjoy working
here and you'll find our people to be honest, approachable and outwardly friendly; whether it's at 06:00 in
the morning or on their way home.
You will be a Service Team Leader for Initial Washrooms, one of the UK’s leading providers of washroom,
hygiene and floorcare services. These services may not be the most glamorous but they are an essential
for all businesses
We are a government accredited learning organisation which means we deliver the best training,
qualifications and opportunities to our people. We invest a great deal in this area to make sure you are
ready for promotion opportunities when they come. This could mean promotion from a Service Team
Leader to Service Management or Branch Management in the future
Requirements:
If you are the right fit for our Service Team Leader vacancy, you will:
- Have demonstrated leadership skills in any work environment
- Have worked in or be ready for a fast-paced and varied work environment
- Hold a full UK Driving Licence with a maximum of 6 points
- Experience in managing within a service delivery environment would be an advantage but don't worry we
will train you in all the aspects needed to be successful within our industry
We reward you in a number of ways:
- A basic salary of £28,582
- A grading system with higher salary bandings for consistently strong performance
- Monthly bonus scheme
- RI Rewards (includes cashback and discounts on multiple retailers)
- Being part of an organisation that promotes and develops their staff from within
- Job security as part of a FTSE 100 company.
If you've made it this far, you must click apply Don't miss this opportunity to make the best working decision possible.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.
We are always on the lookout for talented individuals to join the Rentokil Initial family.Find out more about our recruitment process and prepare for your interview now.
Find your next career with Rentokil InitialBirmingham, England and Wales, United Kingdom
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Read about Sam Schrader's fantastic journey from a new graduate to becoming the IT Director at Rentokil Initial. Sam's story shows us how learning from others, trying out different jobs, and always being willing to learn can lead to great success in the IT and business industry. Explore her story to see what it takes to build a successful career.
We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.
In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London,
Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to become the most loved and respected services business on the planet.
Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership designed to bring period dignity to grassroots cricket by ensuring menstruation is not something that holds back women and girls from playing cricket.
At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers.
This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers inthe largest community tree planting weekend at the Nightwings rainforest to plantover 3,500 trees.
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