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Luxury Service Consultant

4 weeks ago

Edinburgh, United Kingdom Laings Full time

Developing a career within Luxury is possible with us here at Laings.

Our in-store Service Consultants are friendly, supportive and our culture is hands-on and collaborative.

Purchasing a precious piece from Laings is only the first stage of its journey. Our customers are provided with the best service over the lifetime of each piece, ensuring its longevity and that it remains exquisite. As a member of our broader Services team, you will develop invaluable knowledge on how to take care of our client’s treasured pieces and how best to assist them further by upholding the Laings philosophy to aftercare.

We offer on-going tailored training and support along with a host of attractive rewards and benefits, from supportive health and wellbeing schemes through to generous staff discounts, contributory pension and life assurance, accredited industry training and qualifications to structured career progression and clear personal development plans. Laings are a recognised trusted Leader, proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.

This is an exciting period for our company, as we continue to expand, we are looking for talented individuals with a desire to demonstrate their full potential and embrace truly unique opportunities offered in our fulfilling workplace environment.


A Luxury Service Consultant's key responsibilities will include:

  • Provide an exemplary and personal level of customer service to all clients.
  • Contribute to increasing the awareness of our Service Department and our business, to engage with new clients and provide existing clients with a deeper understanding of our luxury service process.
  • Champion and communicate the time-honoured skills of the workshops – including jewellery design, goldsmithing and watchmaking – within the business, and showcase company assets.
  • Deliver customer resolutions and management of a range of customer enquiries and requests relating to repairs and our product services.
  • Expertly advise colleagues and customers on the care of stones and watches.
  • Accurately administer our repairs process via our Encore system.

The Ideal Person we are looking for:

  • Passionate about providing consistently high-level customer service.
  • Understands client expectations and has excellent communication skills.
  • Enthusiasm to build on the knowledge of luxury watch and jewellery brands.
  • Well organised, being able to plan daily tasks and show flexibility with ad hoc requests.
  • Empathy and listening skills are essential along with a “can do” attitude.
  • Able to form meaningful connections with clients, while being sensitive to their jewellery and watch pieces that often hold emotional significance.

Our Edinburgh based, in-store Luxury Service Consultants assist 5 days out of 7, 37.5 hours per week.

The World of Laings

Laings is a prestigious family-run jeweller with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of Watchmakers, Goldsmiths, and Jewellery Designers from our state-of-the-art Workshops.

Why Laings?

We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.


Engage with Us

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