Onboarding Specialist

2 weeks ago

London, United Kingdom Disability Solutions Full time
Onboarding Specialist
Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About the Role

As an Onboarding Specialist you will advocate adoption of Lexis Nexis products and services to drive retention and improve NPS scores. You will build trusted client relationships and provide high quality support to new customers, and encourage new users to increase their overall usage and derive maximum value from their investment.

Responsibilities

  • Delivering high quality onboarding plans to drive usage and adoption of LN products.
  • Working with key contacts at new accounts to roll out onboarding programme to ensure their users get the best from their investment.
  • Managing and coordinating new customer onboarding activities, acting as the primary contact for all customer onboarding queries.
  • Prioritising your time and diary effectively to ensure you meet set weekly and monthly KPI's.
  • Working cross functionally with account managers and customer success teams to provide a great customer journey.
  • Delivering superior client services by going above and beyond to ensure positive customer experiences.

Requirements

  • Demonstrate experience of working in a commercially focused or customer facing environment
  • Possess great organisational and time management skills and an aptitude for making data-driven decisions
  • Have solid verbal and written communication skills
  • Demonstrate a desire to drive successful outcomes for customers and a natural ability to demonstrate product value
  • Be able to build excellent relationships with customers and stakeholders across all levels

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Generous holiday allowance with the option to buy additional days
  • Health screening, eye care vouchers and private medical benefits
  • Wellbeing programs
  • Life assurance
  • Access to a competitive contributory pension scheme
  • Save As You Earn share option scheme
  • Travel Season ticket loan
  • Electric Vehicle Scheme
  • Optional Dental Insurance
  • Maternity, paternity and shared parental leave
  • Employee Assistance Programme
  • Access to emergency care for both the elderly and children
  • RECARES days, giving you time to support the charities and causes that matter to you
  • Access to employee resource groups with dedicated time to volunteer
  • Access to extensive learning and development resources
  • Access to employee discounts scheme via Perks at Work

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis®

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