Customer Service Officer

2 weeks ago

Watford Hertfordshire, United Kingdom Stellar Select Limited Full time

Job Title : Customer Services Officer
Hours: Monday to Friday 9 am to 5:30 pm
Contributory Pension scheme
~ Private Medical Healthcare
~ Life Assurance
~ Dental Plan
~ Free eye tests
~ Annual leave purchase scheme
~ Social events
~ 25 days annual leave with bank and public holidays on top
~ Superb development opportunities

Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities.
This forward-thinking company has expanded its Learning and Development function. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study.
Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays.
In this entry-level opportunity you will engage directly with loan customers, utilizing your exceptional communication skills to gather crucial information and craft tailored payment plans or explore alternative forbearance options. This role is at the forefront of customer service excellence, making it ideal for individuals passionate about advancing their careers within the mortgage sector. comprehensive training will be provided to set you up for success. Checking of new account uploads
Submitting BACS files and actioning any unpaid direct debits or payments
Dealing with all cash allocations to ensure funds are applied to the appropriate account. This will include checking the company bank account(s)
Dealing with all Servicing team Banking including Cash/Card Allocation, Redemption, Part Settlements etc
Dealing with E-DS1 Upload, Payment Holiday Overpayments Exit & Refunds - Credit Arrears Report.
Checking and Actioning any Accounts in Credit at month end (From the Daily Arrears report) and updating the Senior Servicing Manager on any cases
Actioning any B of E Base Rate Changes & Complaints
Assisting the team with any Phoebus or system(s) Testing
Assisting the Senior Servicing Manager & Head of Group Servicing to ensure the effective operation of the Servicing Team
Taking Calls from customer and third parties to assist in the administration of their loans and any queries they may have
Good telephone skills
Previous customer services or arrears management is preferred ideally from the financial services sector, but this is not essential
We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
~For more information regarding the role of Customer Service Officer please contact us

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