ICT Technical Services Manager
3 weeks ago
IT Technical Services Manager - Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required.
You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams.
Define technical strategy aligned with the global IT vision.
Manage ITIL-based service function for a global user base.
Implement ITIL processes and manage SLAs and KPIs.
Expertise in server administration, virtualization, and cloud technologies.
Proficiency in complex networking, Cisco, and Fortinet deployments.
In-depth knowledge of Microsoft 365, including Intune and Autopilot.
Experience in end-user computing support and cybersecurity best practices.
Proven leadership skills and effective team management.
Monitor system performance, optimize, and ensure SLA adherence.
Cisco CCNP or CCNA certification.
Microsoft Azure certifications.
ITIL 4 certification, 2+ years managing ITIL-based service functions.
Hybrid working
~ Flexible working
~25 days + Birthday off
~ Life Assurance
~ Learning and development opportunities
IT Technical Services Manager - Sheffield #J-18808-Ljbffr
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