Public Information Officer

4 weeks ago


Lutterworth Leicestershire, United Kingdom The Caraires Consultancy Full time

Fixed Term Contract of 9 months with the option of extending
Full time (36.25 hours a week) home based with occasional visits to the office and event attendance Salary 29,936 p.a.
To support the public in their understanding of what good practice is within counselling and psychotherapy. By responding to public enquiries, providing guidance and signposting, as well as providing additional support during the Professional Conduct complaints process, whilst ensuring the professional integrity of the service and helping to maintain public confidence in the profession.
To respond to wide-ranging enquiries, supporting potentially vulnerable members of the public which can often be complex, sensitive and distressing. To call on knowledge of the profession to offer an informed and objective perspective in response to the unique nature of each enquiry and help the enquirer identify their best course of action. To help identify areas of ethical concern, providing insight, guidance and reassurance appropriately. To be able to signpost enquirers and to understand when an internal referral needs to be made, for example, in relation to safeguarding.
To respond to a wide range of enquiries from non- member practitioners, as well as, for example, the police, schools and managers of therapy services. An ability to develop a good understanding of the Professional conduct procedure and its accompanying policies
Committed to high quality customer care
Excellent communication skills, empathy, listening skills, an ability to keep calm in all circumstances and instil a feeling of understanding
Please apply below or call us for an informal chat.
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