Performance Engineer

1 month ago

North West London, United Kingdom Randstad Delivery Full time

Technical Service Specialist

Contract length: 00 per hour

My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. My client has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

The Technical Service Specialist is responsible for providing level one and two support to our customer base - handling installations and removals, repairs, instrument hardware or software upgrades and providing basic training to customers and ambassadors.

Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Conduct / assist with installation of instruments, automation and deinstallations
Perform IQ/OQ (Installation Qualification/Operation Qualification) procedures during and after installation
Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labour time
Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
Perform basic technical coaching and training to other Technical Service Specialists
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Bachelor's degree or equivalent experience required, a Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Requirements / Work experience

Successful engagement with customers, specifically key stakeholders and lab staff.
Coaching and training skills

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