Travel Compliance Administrator

4 weeks ago

Woking Surrey, United Kingdom Page Personnel Sales Full time

About Our Client

A well known client in the Woking area.

Job Description

  • Point of referral for colleagues, our Business Partners and anyone reporting concerns or issues with current Members across The Travel Network Group;
  • Identify applicants and Members who are high risk;
  • Completing a reconciliation of current Member's trust accounts when necessary and resolving any matters arising;
  • Follow up concerns until resolution or escalation, and record actions & outcomes;
  • Implementing the closure process from discovery of loss until file closure;
  • Engage and manage colleagues to liaise with clients during the closure of a member;
  • Liaise with applicants to confirm a reconciliation of their current business where required;
  • Administer payments and bookings relating to closed members.
  • Liaise with other departments regarding any areas of concern across the membership
  • Help onward clients of closed members with any queries regarding their bookings
  • Assist current member with any queries or concerns

The Successful Applicant

  • Very strong and effective verbal & written communication skills and interpersonal skills.
  • Very strong attention to detail and follow up.
  • Ability to multi-task and deliver results under pressure.
  • Self-motivated, but enjoys being part of a team
  • Multitasker with ability to prioritise issues using own initiative, exercising sound judgement;
  • Good IT skills, able to use systems to maintain high levels of accuracy;
  • Is a credible source and "go to" person;
  • Customer focused, 'can do'/'will do' attitude, assisting in other areas of the business if required.
  • Ability to liaise with colleagues across all levels

What's on Offer

  • Pension, private medical health care and life assurance.
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