Concierge (Nights)

1 month ago


London, United Kingdom DiverseJobsMatter Full time

We are currently recruiting for a Workplace Concierge to join our team in London on a full-time, permanent basis. This is a new and exciting role to support our London Office. It will offer you an opportunity to take ownership and responsibility of front and back-office services, customer experience as well as daily visitor and guest management.
You will be the first point of contact for anyone who enters our office, ensuring they are met in a professional, safe and friendly manner. Good customer service is crucial to this role ensuring that tasks are carried out to the highest standard and in a timely manner.
Reporting to the Facilities Team Manager you will be responsible for coordinating the day-to-day workplace activities are carried out in line with leading practices taking into consideration the needs of the business. Occasionally you may be required to work on the Facilities Helpdesk.
The role requires daily supplier and Landlord’s Team engagement, working together to resolve issues and support daily activities onsite.
This role will support the creation of our new Workplace at Bishopsgate, EC2N. Once we have successfully relocated, this role will be based on-site full-time at our new Bishopsgate office.
You are an energetic, enthusiastic person who is passionate about people and creative environments and who strives to deliver excellent results.
You are an excellent team player who works collaboratively and creatively to enhance and improve service delivery including working with other business support functions.
You will enjoy engaging with suppliers, conducting quality audits and ensuring suppliers’ activities are seen through to conclusion in line with business needs.
You will be proactive in coordinating site inductions, workstation assessments, Fire Marshal, and First Aider training & Emergency procedures.
You will support and contribute to the purchasing process for the Facilities team.
You will enjoy working with other team functions such as, but not limited to Post, Couriers, Reception, Security monitoring, Cleaning, Catering, M&E, Stationery & office supplies ordering.
Proficient with Microsoft Office
Experience of working with landlords, contractors/suppliers and monitoring of their service standards.
Experience of working to Service Level Agreements.


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