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Customer Training Support Advisor

2 months ago

Farnborough Hampshire, United Kingdom Hays Full time

Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Hays are recruiting for an exciting opportunity for a Customer Service Advisor to join our client on an ongoing long-term temporary assignment.


Our client is continually evolving, with ambitions for growth that require our proactive Customer Service team to help meet and support these exciting challenges. This role will play a pivotal part in our success as you will be responsible for the administration of a comprehensive Group Car Scheme.

The key responsibility of the job is to accompany the customer on their journey to ensure the service they receive is personal, positive and easy.

• To be able to review and prioritise tasks and delegate appropriately but ensuring the task is completed and resolved in line with business service levels.

• Identify and qualify sales opportunities and ensure they are passed to the appropriate sales channel In order to support the delivery of sales targets and margins.

• Through the identification of customer needs and requirements, promote suitable products and services which fully address and support customer needs and contribute directly to sales, margin and portfolio targets.

• Monitor inbound traffic by through relevant digital platforms, Email and Telephone. Ensure adherence to company service levels, recognising and escalating issues or blockages.

• To provide a high level of customer service to our entire customer base.

• Employee capability and a complete understanding of our financial products and how they operate and impact our customers and integrate in to the business.

• Adhering to and complying with all company standards and relevant legislation including the Data Protection Act and the FCA, ensuring all mandatory training is completed and understood.

• Manage own outbound and proactive call and fleet targets.


Understanding of commercial acumen


~ Pension
Free parking
35 Days Holiday

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