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Application Support Engineer

4 months ago

City of London Greater London, United Kingdom PCCW GLOBAL Limited Full time

PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East. Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. As an Application Support Engineer in PCCW Global, you will be required to: Roles and Responsibilities:

  • Possess specialist knowledge of operating systems, devices, applications and software
  • Provide technical support of application usage to users within the organization
  • Maintaining and updating technical documents and procedures
  • Handle procurement process to acquire new software or renew existing subscription
  • Liaise with vendor for system maintenance arrangement
Requirements:
  • Degree holder in Information Technology, Computer Science or related disciplines
  • Experience in application support
  • Experience in customer service and relationship management
  • Experience in application vendor management
  • Ability to explain system concept to users with limited IT and system knowledge
  • Strong analytical and problem-solving skills
  • Self-Motivated and a good team player
  • Experience in Agile/Scrum development methodology is a plus
  • Effective oral, written and interpersonal communication skills