IT Help Desk Apprentice

2 weeks ago

Chatham Kent, United Kingdom QA Ltd Full time

Compute4U are an IT Business Partner & Enterprise Solutions Provider.We offer complete end-to-end solutions that enhance people's performance. They expertly blend their products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help business' reach their full potential.
Overview:  We are enthusiastic about talent and are looking to grow our business, due to that we are currently looking to hire a IT Support Apprentice. As an IT Support Apprentice, you will have the opportunity to develop your IT skills in a number of areas including cloud-based technologies, business operations, consultancy and managed services. 
Working with an excellent team in a great working environment, you will be supported by a senior member of the team who will impart their knowledge, skills, and experience to mentor you throughout your Apprenticeship.
They will create a personal development plan for you to develop your technical and business skills which will include use of cloud platforms, networking and security.
Provide first line helpdesk support to clients, assisting with IT issues via the phone, email and remote support tools 
Managing Service Desk mailboxes to update relevant incidents with key information 
Carry out Service Desk related duties to ensure incidents are resolved within the required timescales Management of any third parties/vendors which may be used as resolve groups 
A passion for IT Technology 
Personal qualities: 

Candidates will have a keen and demonstrable interest in IT
You must have a logical approach to solving problems, be creative and empathetic
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
~ You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. For more information, please visit the UK ENIC website. 
Team days and social events throughout the year 
An offer of excellent benefits such as progression and bonuses based upon achieving development and performance milestones and access to the companies Health Care and Pension schemes
There is a structured career development plan on successful completion of your Apprenticeship with progressive holiday and salary enhancement.
There are also options to progress within the Managed Services team to more senior roles within support and consultancy, also to specialise within a specific field such as networking, operating systems or security as well as potential to undertake a higher-level Apprenticeship.
With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

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