Head of Central Operations
3 weeks ago
A brand-new role for a Head of Central Operations to join our Operations Function at MyDentist. A full-time, permanent, and flexible hybrid position Open to candidate’s location but must be flexible to travel to our Support Centre in Kearsley (M26 1GG) 1-2 days per week or when needed during projects as well as travel 1-2 days per week into practicesCompetitive salary depending on experience with car allowance and bonus opportunities Reporting directly to our Chief Operating Officer and being part of our Senior Leadership Team at MyDentist The opportunity to drive a transformation in operational effectiveness, cost optimisation, and overall efficiency across the organisation as well as drive the change agenda and develop the existing programme team
What is the role?
Operational Strategy: Develop and communicate a clear operational efficiency strategy that aligns with the company's goals and objectives Process Improvement: Identify and implement process improvements, automation, and best practices to enhance operational efficiency Change Management: Develop and implement a strong PMO capability, creating a clear and consistent prioritisation process and providing visibility across all strategic initiatives to the Executive and Leadership teams Continuous Improvement: Drive a culture of continuous improvement and change management within the organization Cost Optimization: Analyse and reduce operational costs, while maintaining or improving product/service quality Performance Metrics: Define key performance indicators (KPIs) to measure operational efficiency and regularly report on progress to company leadership Team Leadership: Build and lead a high-performing operational efficiency team, change management team and operational loss team fostering collaboration, creativity, and accountability Resource Allocation: Ensure optimal resource allocation across departments and functions to maximize efficiency Technology Integration: Identify and implement relevant technologies, systems, and tools to support operational efficiency goals Supplier/vendor management: Collaborate with procurement and the Private and Specialist team to optimize relationships with suppliers and vendors Compliance and Risk Management: Ensure that all operational processes comply with relevant regulations and minimise operational risk and loss Stakeholder Management: Understand and manage all key stakeholders through any change. Foster a culture of openness and collaboration with a drive to move forwardI would be great at that What skills do I need?
Proven experience in operational efficiency, process improvement, change management, and operations management, with at least 5 years in a leadership roleStrong analytical and problem-solving skillsExcellent leadership and team management abilitiesData-driven decision-making with a focus on resultsEffective communication and collaboration skillsFamiliarity with lean principles, Six Sigma, or other efficiency methodologiesExperience in using technology to drive operational efficiencyStrong project management skillsPrepared to take a hands-on approach to supporting delivery across the teamAs part of {my}dentist, you’ll be joining the UK’s leading provider of dentistry, which supports more than 4 million patients each year to get access to the care they need.
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