Digital Product Manager

2 weeks ago

England, United Kingdom Your Digital Future Ltd | Digital Recruitment Specialists | BCorp Pending Certification Full time

Job Description
Job title: Digital Product Owner
Team: Digital Department: Digital, Marketing & Communications
A leading Devon e-commerce business is seeking a Digital Product Owner to work in this newly created position. You’ll be responsible for delivering an industry leading online customer experience to improve key metrics for the business, across the ecommerce site and B2B tools.
Day to day, you will be collaborating with a team consisting of dynamic and industry leading Project Managers, Analysts, Developers, UX designers & Marketing executives to deliver high quality customer experiences.
This role requires 2 days minimum working at our offices in Devon (candidates outside of a commutable distance will not be considered)
Main responsibilities:
• Develop & maintain a roadmap, prioritising features & enhancements based on business value, customer need & technical feasibility.
• Take a lead role in the development team, attend all Agile ceremonies and ensure you provide the voice of the customer and business to make valuable decisions.
• Deliver solutions from inception to launch, including supporting Marketing with creating internal and customer communications.
• Write detailed user stories and acceptance criteria the development team can understand. • Work with stakeholders to gather and refine product requirements.
• Collaborate with UX designers to create best in class experiences & conduct user testing to ensure solutions meet user needs.
• Lead the discovery process; collaborate with teams to conduct market research and user analysis to identify needs and opportunities for your product area.
• Collaborate with designers to create prototypes you can test to validate solutions.
Job Description:
• Be the SME for your product and act as primary point of contact for stakeholders within the digital steam, wider business and external partners
• Create compelling business cases for larger projects that require approval by steering committee. Define key performance indicators (KPIs) to measure product success.
• Communicate product performance insights to stakeholders and make data-driven decisions about product development.
• Work with Digital Manager to develop a product roadmap that outlines the product's evolution over time.
Knowledge, skills and experience required:
• Proven experience as a Product Owner for Ecommerce or customer facing digital products.
• Obsession with understanding customer behaviour and pain points to deliver the right solution.
• Technically Knowledgeable – well versed in how websites are built & maintained; aware of new technologies and the potential they provide, quick to understand the architecture and technical constraints of your product area so you are able to understand trade-offs throughout development; ability to translate technical information to non-technical stakeholders.
• Experience using sound prioritisation techniques.
• Comfortable talking to customers to gather insights.
• Carry out analysis using data provided by analysts and from analytics tools.
• Understanding of what great UX looks like - you can articulate clearly why a user experience is good or bad and how it contributes to the product.
• Experience using Agile methodologies and Scrum.
• Experience using Confluence, JIRA or other similar tools.
• Fantastic stakeholder management skills and ability to build trusting relationships.
• Experience using Jira
• Advanced Excel skills
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