Sales Advisor
3 weeks ago
Position: Part time sales advisor 8 hours per week
Store Location: Samsonite York Store, Unit 74, Designer Outlet, St Nicholas Ave, York YO19 4TA Availability: As soon as possible Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales · Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. · Introduce selling benefits and various features of merchandise range. · Maximise sales through detailed product knowledge and add on sales · Be knowledgeable about store layout, products and stock availability. · Deal with customers in a cheerful, polite and efficient way, always considering their needs. · Handle customer complaints and phone queries tactfully in line with Company Policy. · Process transactions in an efficient and professional manner always adhering to Company Procedures. · Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. · Maintain awareness of sales promotions, incentives and product brochures · Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising · Process deliveries and communicate any discrepancies under and over in an efficient manner. · Ensure backup stock and stockrooms are kept in order. · Be knowledgeable of all products (current and new) and selling benefits. · Assist in layouts and maintenance of merchandising and internal displays. · Read and action relevant Head Office communication · Assist in stock counts as directed by Store Manager. Security · To ensure that any security issues are acted upon where possible and reported to Management. · To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping · Maintain high standards at all times within the branch. · Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties · Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. · Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. · Open and close the store following Company Procedures. · Carry out stock and personnel administration as directed by Management. Attendance · To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. · If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. · If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. · Any LOSS of business time must be made up and discussed with manager. · To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. · To adhere to company attendance policy Appearance · Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety · Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. · Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required:- Constant standing, bending, frequent lifting of luggage up to 15 kilos.
- Computer literate
- Previous experience in retail
- Ability to work under pressure
- Team player and motivator
- Target driven
- Brand sensibility
- Good command of English
- Flexibility
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