SAP BI Engineer
1 month ago
My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than (phone number removed) employees world wide and an unlimited amount of large Enterprise Csutomers to support. You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
~ Fluency in English, with the ability to communicate effectively.
~ 3+ years of experience in technical support or related field
~ Strong knowledge of Office 365 technology.
~ Strong knowledge of Office Setup & Deployment process.
~ Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
~ Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
~ Networking skills and familiarity with communication protocols (ftp, etc).
~ Scripting: VBS, PowerShell, JavaScript, HTML5.
~ Preferred fluency in either French or German with the ability to communicate effectively it's a plus.
Relevant Microsoft Technology Certifications
Bachelor's degree in computer science, Information Technology (IT), or related field.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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