Temporary Assistant Manager, Client Services

2 weeks ago


Durham County Durham, United Kingdom Home Group Limited Full time

Senior Client Service Manager Mercury House Durham - Hybrid
Temporary 12 months, fulltime (37.Salary £27,000 to£30,200 pa and great benefits including Health Cash Plan
Come and join Home Group as our Assistant Alliance Manager (known internally as Senior Client Services Manager), where you will lead a team that really cares and empowers customers to live their best life.
Durham Mental Wellbeing Alliance is made up of seven providers and seven contractors. The alliance offers over 26 mental health, wellbeing and recovery services and you will help lead and manage our colleagues the with the aim to build resilience whilst supporting our customers to thrive, ensuring people get to the right service at the right time and delivering excellent outcomes.
Typical day as a Senior Client Service Manager

You will manage you own team The Single Point of Access, who will be the first point of contact for anyone accessing services first impressions count, and you will drive and embed high quality services
We want people to know we are here and available for support and you will help embed a networking and communication plan to ensure we are accessible for all.
You will support your manager to lead a motivated team across different providers to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
Support with implementing a data management system
Ensure we are compliant across areas such as safeguarding, health and safety and risk assessments across the SPOA and the wider alliance team.
Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe, supportive, person-centred service.
Fancy going home each day knowing that you have helped change our customers lives for the better? The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
Experience of delivering support in a housing or care environment
Experience of delivering training / workshops to develop people and teams.
Experience of people management
Experience of data management, including using central systems, maintaining SharePoint sites i.e. user access, maintaining content
The great news is that well pay your mileage
Alongside our Manager Julie and our central management team, youll join the team of 14 providers all of whom are super passionate and proud of the growth and progress of Durham Mental Wellbeing Alliance. A supportive bunch who like to get together with coffee and cake
Work pattern is predominately Mon-Fri 9am -5pm but we are able to offer flexible working hours and open to agreeing a pattern with you. This is a hybrid role, and youll spend 3 days in the office, 2 days working across the County Durham patch or home.
Able to use technology for recording and monitoring data and producing reports.
Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
~ Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
~ Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Generous pension scheme with life insurance of 3x salary
~ There are a number of tools and support available to help you when you need them.
~ benefits in detail on our website.

us and for help to apply. Finally, do let us know if theres anything we can do, to help you shine in our process at


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