Network Operations Team Lead

2 weeks ago

Coleshill Warwickshire, United Kingdom Mercury Full time

Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365 and the Power Platform.
Mercury is all about our customers, with over 100 worldwide and 8,000+ users experiencing the transformative power of our solutions. To improve daily operations, the Digital Operations Team Lead is essential to the upkeep, enhancement, and support of business systems. The team lead for digital operations will also be in charge of managing and purchasing hardware and software and supporting some aspects of infrastructure.

Colleagues in Risk & Compliance and Process Improvement will be involved in the upgrades and modifications as the organisation strives for ISO accreditation which you will also play a part in.

Administer critical system tasks, including user account management and access control. Implement robust cybersecurity protocols to safeguard digital assets using firewalls, antivirus, and encryption.
Technical Support and Troubleshooting: Deliver prompt IT support to resolve employee technical issues, ensuring minimal disruption and efficient problem-solving.
Network and Equipment Management: Maintain the company’s network infrastructure and manage all associated hardware, including office equipment and security systems.
Disaster Recovery Planning: Working with Risk & Compliance, formulate and update disaster recovery and business continuity strategies to mitigate potential IT system disruptions.
Regulatory Adherence: Ensure IT practices meet compliance standards for regulations like GDPR.
Change Management and Collaboration: Oversee system modifications according to change management protocols and collaborate with various departments on joint initiatives.
Communication and Documentation: Communicate system changes to staff, provide training, and develop comprehensive system documentation and user guides.
Supplier and Licensing Management: Manage third-party supplier relationships, monitor Microsoft updates, and ensure efficient licensing management.
Project and Vendor Management: Direct IT projects from planning to execution, ensuring adherence to timelines and budgets. Cultivate productive relationships with IT vendors, negotiating contracts and monitoring service quality.
Technology Advancement: Investigate emerging (primarily Microsoft) technologies, assess their applicability, and manage the deployment of selected innovations to enhance company operations.
Regularly evaluate and enhance the IT infrastructure’s efficiency, effectiveness, and security.
Guide and develop junior team members within the IT team, fostering a culture of high performance and continuous professional growth.
Stay informed about Microsoft service updates and undertake additional tasks as directed by the Operations Manager.

Proficiency in administering Microsoft 365, Microsoft Entra, Microsoft Exchange, Microsoft SharePoint and Microsoft Teams.
Experience in delivering IT projects.
A flexible attitude with the ability to perform under pressure
At Mercury, we pride ourselves on fostering a vibrant company culture that strikes the perfect balance between professionalism and a modern, enjoyable work atmosphere. Healthy Work-Life Balance: Agile and Empowered: Our commitment to Agile and Scrum methodologies empowers our developers. From top management down, everyone understands the importance of efficient processes and collaboration.
Flexible Environment: We embrace flexible working arrangements. Whether it’s remote work or flexible hours, we trust our employees to find the balance that suits them best.
Equality and Inclusion: We champion diversity and equality. Investment in Growth: We provide training and career growth opportunities. Competitive salary
~ Microsoft certifications paid for and supported by Mercury
~ Permanent Health Insurance (PHI)
~ Health Cash Plan
~ Critical Illness Cover
~ Electric Car Vehicle Scheme
~4% Employer Pension Contribution
~25 days holiday per year
~1 full extra day “free holiday” on your Birthday
~ Free parking
~ Buy/sell holiday scheme
~ Increased holiday entitlement based on length of service


That’s why we encourage our team members to join us at our Coleshill office 2 – 3 days per week. However, we’re all about flexibility, so we support remote work the remaining days if that’s your preference.

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