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Information Technology Solutions Architect

4 months ago

Bristol, United Kingdom FDM Group Full time

FDM Group is an award-winning company that specialises in bridging the gap between your military service and a civilian career. We work with major blue-chip clients who value the skills and experience that Ex-Forces personnel bring into the workplace and are committed to creating opportunities for accelerated progression for those looking to enter the civilian job market.
This is an opportunity to work as a Genesys Designer for a leading telecommunications company based in Bristol.

You could be asked to get involved in new projects or work with a bid team to provide responses to customers. Designer – You day to day role is to design and deliver solutions for customers. Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. As a design practitioner you’ll be responsible for delivering medium to large designs. Working with other designers you may even be the design lead who will be expected to review all components and then deliver the overall design. As a practitioner, you will have an expert knowledge of the overall design. You will contribute to technical discussions within the team, leading others towards a better understanding and encouraging a dialogue to improve the design principles used in the team. You will be required to impart your design principles towards a more senior level, shaping our future direction. As a design practitioner you will promote what we do and understand the customers’ needs to relevant solutions.

Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5
Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications
Contact Centre solutions - Genesys Cloud, Genesys Engage, Avaya Contact Centre, Avaya CS1000, Contact Centre Next Generation, Cisco Contact Centre, Cisco Webex
Primarily works on a whole design, but may lead on a particular complexed area of a large delivery. The practitioner will have an appreciation of the whole design element. The practitioner will lead our best practices and will encourage others to help define the processes that we’ll adopt in the future.

Competence in Microsoft Office applications
Commitment to at least two years of full-time employment with FDM
Support from the Ex-Forces network within FDM
Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more
Access to the Buy As You Earn share scheme

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.