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Temp to Perm Operations Officer

1 month ago

Brighton East Sussex, United Kingdom BSC Education Ltd Full time €45,000 - €50,000

Salary Circa: £45,000 to £50,000 per annum (depending on experience)
Hybrid Working
Core Business Hours (10 am - 4 pm)
25 days plus 8 bank holidays
Enhanced sick pay
Pet Bereavement Leave
Overview: The Head of Operations (Young Learners) provides leadership, operational direction and commercial support to the team, taking responsibility and ownership for its performance as directed by the Director of Global Operations.
BSC Young Learner Winter and Summer Residential Programmes
Manchester City Football Language, Performance and Development programmes
Providing direction across all areas, the Head of Operations will work with the wider BSC group with the aim of maximising expertise across the organisation in order to achieve its business and educational goals.
The Head’s responsibility for the three key products includes the successful operational delivery of the seasonal residential young learner programmes, the premium Football Education programmes delivered in partnership with Manchester City, and any year-round Young Learner groups being delivered in the UK and overseas. Reviewing working practices within each Young Learner business stream to ensure operational efficiency
Supporting the effective management of the department’s financial administration, including the maintenance of effective financial controls to ensure agreed budgets are adhered to
Actively monitoring student numbers in each location and ensuring all space is effectively optimised
Working with the Director of Global Operations to ensure that any objectives identified as part of the annual business plan process are met
Building enduring relationships with key partners and internal support functions
Ensuring the timely and accurate delivery of reports as required by the business or requested by the Board
Evaluating the programmes offered within the Young Learner portfolio to ensure they contribute to the overall strategic and commercial goals of the business
Supporting the development of new products to maintain the Group’s position as a leading provider of Young Learner language education products
Student Management System, HR& People system etc)
Monitoring and actioning all service-related feedback
Financial oversight of all centres, providing training and support prior to and throughout programmes
Maintaining financial rigour and oversight of site usage
Course monitoring through course and team evaluation, reporting, and regular site visits.
Centre Training
Delivering CPD and relevant training to temporary management teams throughout the year
Coordinating Fidelo School Management System training for non-academic teams
Supporting the temporary operations team in the planning and delivery of centre management training
Brand, Marketing & External Communications
Working with the Commercial and Marketing teams to identify and optimise commercial opportunities
Ensuring all BSC Young Learner teams are operating within the brand guidelines
Facilities & Resources Management
Planning and sourcing appropriate accommodation to meet student demand, in conjunction with the Director of Global Operations
Academic Management
Reviewing academic content with the Group Academic team and delivering as appropriate
Ensuring direct reports receive regular job chats, 1:1’s, appraisals and development opportunities in line with BSC policies
Ensuring compliance with all internal and external (local legislation, authorities and accrediting bodies) requirements
Accountability for serious incident reporting for all matters regarding material loss, damage or theft of any assets
Promoting and safeguarding the welfare of children and young persons you are responsible for
Adhering to the BSC Young Learners safeguarding policy
Equality, Diversity & Inclusion Statement
At BSC Education we believe in empowering individuals, celebrating diversity and striving for equality. Successful applicants will undergo our safer recruitment checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal record check (if applicable). Overseas criminal record checks are required for anyone who has lived abroad for 12 months or more (whether continuously or in total) in the last 10 years, whilst aged 18 years or older and the applicant is solely responsible for the costs for the overseas criminal record check.
CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.
We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.

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