Client Advisor Assistant

3 weeks ago


Peterborough Cambridgeshire, United Kingdom Crooton Full time

Contract Type: Permanent
Hours: Full Time
Salary: £23,500 with a £5,200 per annum bonus opportunity
We are recruiting for our client’s Patient Support Team to engage with our customers; assessing and supporting their individual needs by providing them with specialist advice and guidance in using medical devices to manage their bowel and bladder conditions.
The starting salary for this role is £23,500 with a £5,200 per annum bonus opportunity, therefore your realistic earning potential is £28,700. We also have an additional bonus available of a further 5% of salary as well as many other fantastic benefits.
Hybrid working is available between head office and home following a training period.
The focus of the calls within a specified support programme would be to explore and understand an individual’s current bowel and bladder situation, provide tailored product and lifestyle advice to promote effective solutions, routines and regular ordering patterns.
You will be challenged to work effectively and efficiently to meet daily targets while ensuring quality and standards are consistently met.The generating of comprehensive assessments from your individual customer activity will be used to support ongoing conversations with your customer and feed insights into the Marketing and Management teams.
As a Clinical Assistant, you will be provided with an extensive introductory training programme and ongoing professional development.Working within a small team, the cohesion and camaraderie provides an elevated degree of support and satisfaction.
If the rewards gained from working with a high performing, successful team and the essence of the role is to support customers with intimate healthcare needs, then this is the role for you.
We are looking for someone who can demonstrate a proven customer service focus, excellent communication skills, be able to take ownership and prioritise both your own work as well as being a strong team player.
Ideally you would come from a customer service background, or a role when demanding targets have been set

·A results-oriented mind-set, and an outgoing personality with natural skills in building relationships and engaging in conversations that will lead to results

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