Assistant Manager
3 weeks ago
The Company:
My client are a retailer specialising in fitness equipment and accessories. They offer a wide range of products such as exercise machines, weights, gym accessories, and other fitness-related items.
The Role:
- Assist the Store Manager in enhancing the customer journey and in-store experience by maintaining the store and curating appropriate offerings and ambiance.
- Cultivate a comprehensive understanding of our products and services to provide exceptional assistance to both the team and customers.
- Efficiently oversee the complete customer journey to ensure customer satisfaction, positively impacting our trust pilot score and fostering repeat business.
- Collaborate with the Store Manager to stimulate foot traffic through various in-store activities.
- Pursue continuous personal growth and development, facilitating team training and preparing manuals as needed.
- Evaluate team processes and procedures regularly to streamline operations and improve efficiency.
- Aid in the onboarding and comprehensive training of new team members.
- Address escalated or operational inquiries from the team on a day-to-day basis.
- Assist the Store Manager in scheduling team rotations and assigning daily tasks.
Key Requirements:
- Display a calm, confident, and enthusiastic demeanour when interacting with the team, internal stakeholders, and customers.
- Exhibit problem-solving abilities and resolve complaints with a positive "can do" attitude.
- Possess strong communication skills, both written and verbal.
- Proficiently utilize non MS Office packages, email, online telephone systems, PC-based back-office systems, and handle multitasking effectively.
- Work collaboratively within a broader team setting.
- Demonstrate confidence in attending retail management meetings when the Store Manager is unavailable.
For the right candidate, the base salary is £24K + Bonus. If working for an Edinburgh based retailer specialising in fitness equipment and accessories sounds like you then please click ‘APPLY’, or alternatively email your CV to Kyle Maslen at Saleslogic – km@saleslogic.co.uk #J-18808-Ljbffr
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