Vehicle Administrator

Vehicle Administrator Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job: Vehicle Administration Activities: Oversee vehicle administration for the Alphabet Portfolio, including road tax renewals, motoring offences, cherished plate transfers, V5 management, and travel documentation (VE103). Manage daily correspondence related to fines, DVLA notices, and vehicle seizures to minimize escalations and resolve issues promptly. Ensure accurate registration of vehicles and compliance with government regulations, including managing supplier invoices and resolving discrepancies. Customer and Driver Support: Provide exceptional customer support through effective communication channels (phone, email and online tools) to resolve queries and complaints in a timely manner. Maintain a strong customer journey by ensuring unique customer experience expectations are met. Compliance and Risk Adherence: Support compliance for the LCV fleet, ensuring all vehicles meet health and safety regulations and minimising downtime. Act as a backstop for regulatory requirements surrounding expired MOTs and recalls, ensuring compliance with BVRLA & FCA guidelines. Supplier and Stakeholder Engagement: Build and maintain relationships with suppliers, retailers, and vehicle manufacturers to negotiate goodwill and support, aiming for significant cost savings and service enhancements. Collaborate with breakdown providers and repairers to ensure quick vehicle recovery and minimise off-road times. Operational Efficiency and Process Improvement: Identify and implement process improvements to enhance departmental efficiencies and reduce costs and improve the customer journey. Support the implementation of new customers, ensuring their requirements are met and providing necessary training and demonstrations. Data Integrity and Reporting: Ensure accurate data processing and integrity across all operations, maintaining compliance with governance guidelines. Manage driver risk transactions, including license checks and training, while addressing any inaccuracies in supplier invoices. Team Collaboration: Work collaboratively within the team, supporting cross-training and adherence to departmental objectives. Contribute to achieving KPIs and performance standards, ensuring a consistent approach in handling customer inquiries. What will you bring to the global premium automotive brand: Educated to GCSE/A-Level equivalent. Experience in a customer service setting or experience in automotive industry Strong interpersonal skills at all management levels. Effective organizational and time management skills. Proactive and able to react quickly. Able to work autonomously and use own initiative. How will we support you: The business core values are integral to their corporate culture and guide their actions and decisions. These values include: Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork. Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success Transparency –Acknowledging concerns and identifying inconsistencies constructively Trust – Relying on each other to act swiftly and achieve goals Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness Compensation We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office Diversity, Equity and Inclusion Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1. Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday business Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background