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Customer Support Engineer

4 months ago

Lower Dicker East Sussex, United Kingdom Vacgen Ltd Full time

Customer Support Engineer

Location: Lower Dicker, Hailsham, BN27 4ELSalary: Competitive, DOE + BenefitsContract: Full time, PermanentBenefits: A competitive salary, private medical insurance, 25 days holiday, salary sacrifice company pension, life insurance, a state-of-the-art working environment

We are Vacgen, we are recruiting and we want you

Since 1964, we have been the name on everyone’s lips when they think about high quality ultra-high vacuum products and services.

As pioneers in the field of UHV technology, Vacgen’s focus on innovation, reliability and quality has helped great minds take great leaps forward. Products from VACGEN are widely used by the world’s leading Universities and research institutions, from NASA and the European Space Agency to the Large Hadron Collider at CERN.

VACGEN remains the partner of choice for the next generation of researchers, innovators and builders. From our UK high tech manufacturing base, our focus is on delivering enabling technologies and supporting our customers across industry and academia.

At our new, purpose-built manufacturing facility near Hailsham, East Sussex we have entered an exciting new phase in our development as we embark on an ambitious expansion programme.

Are you looking for the next step in your career? Could you be the right person to fill one of our positions?

We are now recruiting for a Customer Support Engineer to support our customers and our representatives, understanding their needs, identifying solutions and providing technical support.

As our Customer Support Engineer, you will be responsible for:

Providing technical support: Growing our business with research institutes through management of our 3rd party sales channels and supporting our OEM inquiries, providing technical support and quotations.

Networking: Identifying and qualifying additional sales channels and OEM customers and connecting to our customers through social media.

Sales Promotion: Creating and supporting webinars, virtual conferences, real conferences and preparing presentations and content for social media channels.

Product Management: Receiving and interpreting the voice of the customer and conducting competitive analysis.

Developing strong relationships: Building business opportunities and working with the other members of the sales team

In order to be successful in this role it is essential that you have:

  • Minimum of 3 years' experience in a technical role with customer interaction.
  • A Bachelors in Science, Mechanical Engineering or relevant professional experience.
  • Experience/confident in delivering technical presentations explaining products and services.
  • Fluent English is required, other languages are desirable.
  • Full driver's license.

It would be great if you had practical experience in the field of scientific equipment or other technical equipment

Any additional language skills should be highlighted upon your application too.

This could be the opportunity for you

If you feel you have the necessary skills and experience to be successful in the following role click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.

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