Director of Service Quality

4 weeks ago


London, United Kingdom DiverseJobsMatter Full time

We are looking for someone to join our Senior Leadership Team, in being at the forefront of student engagement at our university. The purpose of this role is to provide strategic leadership, direction, and drive in relation to the Union’s services, representation, and activities for members. The post holder will shape a culture where students can create positive change and is responsible for ensuring a breadth of high-quality opportunities for members.
Effective performance management of colleagues within the directorate.
• Effectively uphold the Union’s commitment to Liberation, Equality, Diversity, and Inclusion (LEDI).
• Effectively uphold the Union’s commitment to employability and peer support.
• Exceptional financial performance of the directorate.
• Ensuring cross-organisational collaboration on projects and initiatives.
• Ensuring an effective and constructively critical senior leadership team.
• Develop and ensure implementation of student voice and engagement plans/strategies.
• Develop and ensure implementation of peer support plans/strategies.
• Develop and ensure implementation of advice, wellbeing, and mental health plans/
Develop and ensure implementation of LEDI plans/strategies.
• Build a strong culture of volunteer management and empowerment.
• Leadership and Management
• Provide strategic and compelling senior leadership to the directorate.
• Manage staff within the team effectively providing coaching, 1-2-1s and support.
• Effective performance management in line with the Union’s performance framework.
• Manage long-term relationships with key University stakeholders.
• Manage long-term relationships with key members of the Quintin Hogg Trust.
• Ensure that structures/policies/frameworks are in place to aid health and safety
management.
• Attend Senior Leadership Team, Board, committees, and other meetings as required.
• Support the elected Sabbatical Officers achieve their manifesto commitments.
• Actively engage in student-facing projects and activities of all kinds as required.
• Maintain own professional networks and promote our university on a local and national level.
• May be required to work some weekends and evenings.



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