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Technical Consultant
4 months ago
A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.
Role Description:
The Technical Consultant is responsible for a variety of roles in Service Delivery including solution design, technical implementation, application / business rules configuration, deployment, training and documentation as a part of a larger project team. She/he performs the implementation through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects combine on-site and remote work and provide a very dynamic work environment.
To ensure the clients' and Company's needs are met, the Technical Consultant will regularly collaborate with other members of the Delivery team and colleagues from a range of departments, such as Sales, Presales, Customer Success and Operations.
A Technical Consultant is performing tasks within a specific domain of expertise. A consultant is developing in most competency dimensions and work in different roles on different projects in a specific domain.
Responsibilities:
- Understand customers’ requirements and their technical architecture, designing solutions for customer’s business requirements.
- Assist in scope definition, requirements analysis, functional/technical design.
- Assist in the technical proposal process and ensure that information and recommendations addressing customer requirements are accurate, properly defined, and detailed.
- Develop user interfaces, databases and backend logic for the integration of a labelling system with various third-party systems such as ERPs, WMS, MES or PLC.
- Perform installation, configuration, deployment, administration, and maintenance of solutions that implement industry standards using cloud and/or on-premises.
- Create and execute user acceptance testing materials.
- Assist in labeling process and solution consulting.
- Proactively communicate statuses to Project Manager including identifying potential roadblocks.
- Assist in the coordination of project activities such as schedules, subcontractor interactions, report creation, presentation preparation, and status reporting.
- Provide third level technical support on-site and remotely.
- Ensure a high level of customer satisfaction through the effective delivery of services.
- Instill trustworthy and resourceful relationship between clients, partners and Loftware.
Required Qualifications:
- Associate’s degree or equivalent along with 2-3 years in a technology environment.
- Travel (up to 20%) is required.
- Ability to assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems, and add value to the clients’ organization.
- Strong knowledge of Microsoft SQL principles including normalization and stored procedures.
- SQL Server 2016 and above database creation and management.
- Windows Server 2016 and above management (IIS, Active Directory).
- Experience with both object-oriented programming (C# / .NET Framework or Java) and scripting (VBScript, Python, JavaScript).
- Mobile application development experience is a plus.
- Familiar with communication channels (TCP/IP, RESTful services) and network principles (DNS, DHCP).
- Experience with cloud platforms and technologies such as Microsoft Azure or AWS is a plus.
- Self-motivated and able to prioritize and take ownership of implementation issues from origination to resolution.
- Excellent problem solving, troubleshooting, organization, and time management skills.
- Solid communication skills, both verbal and written including the ability to convey technical principles to a non-technical audience.
- Solid planning and customer relationship skills.
- Thorough in preparing user interface documentation.
- Ability to maintain professional relationships with customers and co-workers.
- Ability to work reliably with some supervision of a senior consultant.
- Make technical presentations and demonstrate how a product will meet client needs.
- Provide basic and advanced solution training. Develop and deliver training material.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Ability to learn new technology through self-study.
- Fluent in English language. German, Italian, Spanish or French language is a plus.
Soft Skills:
- Tenacious, intelligent, and entrepreneurial in nature.
- Good written and verbal communication skills.
- Able to build trust and rapport quickly.
- Competitive drive and determination.
- Strong technical skills.
- Strong problem-solving skills.
- Self-starter with a strong work ethic.
- Must be able to grasp technical concepts quickly.
- Driven to create value in a growing organization.
- Commitment to ensure customer deadlines are met.
Why join us?
Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
- This is an excellent opportunity to be part of a team helping to evolve our solutions for different cloud platforms as well as expand your skills in the cloud.
- Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
- We use the power of the global team.
- We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development
